Hotel rack rates
Toll free reservations lines are often answered in call centres whose operators do not have the authority to offer better than the official rate. Try calling the hotel directly and don’t settle for the first price you are quoted. Hotels usually have a number of rates available and are likely to start with the top ‘rack’ or ‘off- the-shelf’ rate. Ask if they have any special hotel deals or packages currently running, or if they have corporate or promotional rates. If you are unsuccessful, ask to speak to the Reservations Manager, as he or she may have the authority to give you a lower rate. If the hotel won’t budge on price don’t be discouraged, you may be able to negotiate an upgrade. For example, a room with an ocean view instead of a garden view, or a suite instead of a standard room. It is more difficult to negotiate a discount if the hotel is fully occupied or you are wishing to book for peak season (e.g. school holidays and Christmas).