Airlines & Airline Agents

About the Airlines & Airline Agents heading in Yellow™

This Yellow™ heading lists information on airlines and airline agents. An airline is a company that provides travel by air to a specified destination, based on a predetermined schedule. An airline agent is generally an employee or independent contractor for an airline and is in charge of client servicing. This could include stewards / stewardesses, customer service representatives (at a call centre or airport), booking agents, etc. In some cases, agents also have the ability to be employed from home, taking phone calls on company-provided equipment.

Airlines provide travel to the public at a predetermined price, on a predetermined schedule. They also offer other incentives to fly exclusively with their individual airline. Most have reward programs that offer free travel after a set number of flights or “miles” have been accrued. Others offer more comfortable seats with more leg room, personalised service, gourmet food, etc. Some offer the option of renting or chartering an aircraft or a private flight, thus avoiding the crowds of commercial airlines.

Airline agents look after all the needs of the airlines’ passengers. An agent’s primary function, as an employee of the company, is customer retention. They assist with the booking, cancellation, or modification of a flight reservation. Their primary aim being to ensure that the customer enjoys the flight and returns to the airline for a later trip.

See also Aircraft Charter & Rental Services



Refinement options may include:

  • Service e.g. Ticketing, Travel Insurance, Bookings
  • Area e.g. Domestic, International
  • Service Option e.g. Emergency Service, Reservations Accepted, 24hr Turnaround, Gift Vouchers
  • Kind e.g. Charter, Holiday Packages, Bushwalker Flights, Trans-Tasman Flights
  • Payments Accepted e.g. American Express, EFTPOS, Diners Club, Fleetcard

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