Call Centre Services

Information on call centres can be found under this Yellow™ heading.  A call centre is an office complex with people who specialise in telephone and / or communication skills. Call centres can deal with incoming and outgoing phone calls. Call centres are also referred to as customer service centres and this is where the customer calls to ask solve problems and get answers to questions related to the company’s products or services. Usually in a call centre, a group of people who are specially trained to listen to and resolve customer’s concerns receive the calls. Call centres are also useful for taking orders for large corporations.

Call centres can also specialise in marketing. This is often referred to as telemarketing. In most cases, this is to solicit a product or service or to solicit information (i.e. to encourage the voting of a political candidate).  Telemarketers often take orders directly over the phone and / or refer the customer to a website for further information. Such call centres are called as outbound call centres as the agents dial-up the customers instead of receiving calls.

Customer service centres are often the foundation of most companies and are their main link with their clientele. Letters and e-mails are two other ways for customers to contact a company or the company to get back to the customer. Generally, a letter takes a lot of time to travel; an e-mail is too impersonal for most people. Thus, a person on the phone, i.e. a call centre agent is usually the voice of the company for most customers and their first point of contact. It is also the easiest and quickest way for a company to get in touch with a particular customer. Search with Yellow™ to find call centres all across Australia.

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