Despite a pleasant booking experience overall I experienced an awful service - do not use this company! They didn't let me know when the cab arrived so they drove off. when I called and requested the cab come back they sent me a text finally but the driver was rude, argued about where we were going, dropped us off in the wrong place then charged us a sutprise $2.40 booking fee! I will not be.using these again.
Called for a cab at 6:45, and was advised next available. Called back at 7:10 as no cab had arrived and they said as no cabs in the area they has transferred the job to legion cabs but I should call legion to make sure a cab was on its way??!! They did give me the number. I called st George cabs and they were there in less than 5 minutes! Still no taxi from legion or taxis combined. If they can't take the job they should just say so and refer you elsewhere, waste of time even calling them let alone the wait!
They get a 0. Abysmal service booked for 10am still noone at 10:45 ring to ask where it is and was told they couldn't pick us up and transferred us to another company. Asked why no notification they said it's too big a company to let people know! Called the other company they have no booking at all I hope their much better. Avoid this company if you don't want to be disappointed!!!
I booked a taxi for 630am. Its 7am and still no taxi. When I called to book 24hrs in advance to advise I needed to be picked up and dropped off at a specific time. Whats the point of pre booking a taxi if they cant deliver on your request? Its now 7am and Ive missed my train and will now be late on my first day at my new job!
My father, an 87 year old man needed a taxi to visit the doctor. We were told "first available" with no time estimate given, decided to go along and wait outside as we have a long skinny driveway. That was a mistake.
No taxi after waiting 15 minutes in cold wind. We were later told "no cabs in the area, transferring you to StGeorge". Need more taxis in the shire!
Appalling service, I'd booked a taxi to take me to penrith station due to having to get myself to the airport. Had my luggage all ready and waiting, and the taxi never showed up, no phone call or anything. Luckily my housemate was home and could run me in otherwise I would've missed the flight for sure.
0 stars. Disgusting company . I am on crutches ordered a taxi and explained the situation was urgent. Was told 10 minutes Called back 25 mins later and was told one wasn't coming because the journey was too short.