What a surprising experience. Everything went very smoothly for my lounge purchase. It started out 4 months ago when I selected a lounge I liked from Demir Auburn. It was an Itaka from the Maximum Design Collection. Its a lovely unique lounge i thought would be perfect for our apartment in Rhodes. 3 months later I get a phone call saying my italian made lounge is ready to be delivered. Customer service was great. Loving the lounge.