Rude, arrogant and very unpleasant staff.
Do not hire a car from here
I am a very experienced traveller with many contacts in the tourism industry, and my qualified opinion is this place could not rate lower.
They have given hertz a bad name that is not representative of that reputable company.
You can do far better for travel advice using Google
Thank goodness for the Internet so you can avoid the trauma of dealing with these people.