Sound's like that even after ten year's thing have not changed with this unprofessional bunch of knuckle heads . It makes me sad to think this shop is still treating Newcastle people as bad as they treated me all those years ago.
DON'T GO HERE! I have just had one of the worst customer service experiences of my life with Newcastle Custom Electronics. The staff and management do not believe in customer service but instead seem to believe in arguing with customers to try and prove they are right for no actual gain. It's been 6 days since we dropped our broken machine to them so I called them as they said they would contact me within 2-3 days to let us know what the fault was. The girl was very unhelpful & said 'well if you haven't paid the fee then we won't have done anything on it.' I was surprised as there was no mention of paying an upfront fee when it was dropped off. When I spoke to the manager he was condescending and patronising from the word go and completely on the defence. I tried to tell him my story & he interrupted me saying 'there are many errors in your story'. I was baffled and asked him to explain these errors & he kept fixating on the fact that they don't take jobs until we pay the fee. I tried to explain that the lady my father-in-law dropped it to never mentioned this and he said that she definitely would have. He was accusing my father-in-law of being a liar & said this repeatedly. I got upset as the call was so frustrating & was in shock that he wasn't the slightest bit apologetic, he just wanted to argue with me & say I was 'difficult.' He said he refused to fix my coffee machine (even though I had absolutely no issue with paying for anything!). I called my father-in-law to explain what happened & what makes it worse is that when he called back the manager was pleasant to him and said he would fix it if he only had to deal with him. Not only is he not providing good customer service but he is rude, patronising & behaving in a way that can only be called sexist. I am still shocked by the experience as it was just so unnecessary. You only have to look at the other reviews online of this company to see what terrible customer service this company provide.