We had a faulty oven and were advised by the retailer these were recommended. We contact them and they stated someone to come would call back to arrange a time to attend to look at the oven. They were happy to take the funds out of our account straight away and did not call back. We had to chase them up. So they attended the middle of the following week, after finding out the time they would attend, and they stated we need a new element.
Two weeks later and about 9 calls later they attended again and got the wrong part. So we had to call them again the following week and they said the part is not in stock and it would take 7 weeks for it to arrive. Their customer service is terrible - they never updated us on what is going on and we had to make all the phone calls. I'm not picky when it comes to customer service, but this is the first time I can easily say I would not recommend this company to anyone. Very bad customer service. Find another repairer for your appliance.