Fed spiel on how professional they were and how it has to be done right otherwise social media will ruin them. Thanks for the tip- our experience of them...
Our sales advisor, trevor was full of contradicting statements such as come see car then go to accounts. (Took us straight to accounts)
He gave forms in an unorganised and sporadic manner to confuse you. You were expected not to read them and they were thrown under your nose.
Told about bank charges afterwards after asking all along about credit cards. No mention at all of the fee.
Take a dictaphone to record them or better yet avoid!
I declined the use of a courtesy car due to potential excess (worst case scenario accident- cannot afford it) to be told 'i forgot you had a lot of problems'
Regret not walking away from that place.