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Products and Services
Open for all international departures and arrivals.
We have three duty free stores at Adelaide airport - a departures lounge duty free store, an arrivals lounge duty free store and a landside store in the main airport terminal. Our departures lounge duty free store is open for all international departures and our arrivals lounge duty free store is open for all international arrivals in to Adelaide airport.
Pre-ordering allows you to organise duty free for your arrival flight before you travel or as you depart. Then when you arrive back into Adelaide your goods are waiting for you, at the duty free collection point, as soon as you step off the plane. This avoids the hassle of carrying goods on the plane or queuing in the store.
Australia also has generous customs allowances. Australian customs allow each adult to import up to 2.25 litres of alcohol, 250 cigarettes and up to AUD900 worth of personal goods. For more information about allowances in Australia and from around the world, please have a look at our duty free allowances page.
The landside store is open seven days a week to both international as well as domestic passengers.
Can I buy my duty free at one of your stores instead?
Yes. If you prefer you can wait until you get to any of our stores to make your purchase. Click here to see a complete listing of our stores and opening hours. The regular prices displayed on this website are the same as those in our airport stores. However, internet specials can sometimes vary from in-store specials.
How much time do you need to process and ship orders?
We usually need 24 hours to process and pack all internet orders. If you wish to place an order with less than 24 hours notice, contact one of our sales staff over the phone during business hours as orders can sometimes be organised with a shorter notice.
How do I Pay for the goods?
We accept all major credit cards including American Express, MasterCard, Visa and Diners Club.
How much duty free can I buy?
Every country has a different limit to the amount of duty free that can be brought in. Click here for to see a list of allowances for different countries.
Can I order my duty free along with my partner's duty free?
As long as the order is being picked up at the same time from the same location, then we can process orders for more than one person as a single order. Please enter only one person's name on the order form, and enter the other person's name under "Special Instructions". Remember that each person will need to claim their own allowance when passing through customs.
What currency am I charged in?
All our prices are in Australian dollars. Your credit card will be charged in Australian dollars. For foreign credit card holders your credit card provider will convert the transaction to your local currency at the current exchange rates offered by your credit card provider or bank.
How secure is the shopping site?
Our website users a secure server for all transactions. This means information cannot be read even if it is intercepted. Our checkout page (where we accept your credit card details) is a secure page. Any information exchanged between our server and your web browser, is encrypted, ensuring the safety of your details.
What if I want to pay by phone instead?
If you prefer shopping over the phone we are happy to take your order over the phone. Our offices are open during normal business hours. Please have your flight details and credit card details handy when placing your phone order.
Can I buy more duty free if my kids are traveling with me?
I still need more information.
Where do I pick my goods from?
We have arrivals and departures collection points at Gold Coast and Adelaide airports in Australia . We can also organise sealed bag sales that can be collected at either of these airports. Please note that sealed bag customers must take the duty free sealed bag with them through customs when they travel internationally and declare the goods to customs.