I purchased car insurance through Budget Direct over a month ago. I received a bank statement a week later with an amount that had a different vendors name on it. I disputed this with the bank until I realised that it was actually Budget Direct that withdrew the money out of my account, I then had the restriction lifted from the bank.
I called Budget and asked them if everything was ok with my insurance and I also explained the situation. The woman assured me that everything was ok. I also asked her if someone can contact me on the phone if there is an issue. She assured me that there was no issue and someone will definitely contact meif an issue arises.
I then receive a letter in the mail stating that my insurance has been cancelled. I am currently on the phone with another consultant who advised me that my insurance has been cancelled for 30 days... I spoke with the previous consultant in the time that my insurance had lapsed and she advised me that there is no issue. How did this happen???
How can a consultant tell me that there is no issue with my insurance when it had actually lapsed during the time that I was speaking with her??? I was also advised that she had a note in her diary to call me, but it seems that she was too busy and didn't have a chance to call me. UNBELIEVABLE.
I asked the second consultant if there is anything that Budget Direct can do for me in the form of discounts, or anything at all just to say sorry. He spoke with his team leader and the answer was "no". All the team leader could do for me is reinstate my insurance and backdate it to the day when I orginally purchased it (Woo-freaking-hoo). I also asked if my insurance can start from today instead of backdating it, but it was too difficult to key into the system as it would have produced a new amount with extra fees
I must admit that the last consultant who I spoke with was very understanding and professional. You people need to learn from him.
Don't trust Budget Direct