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Monday
8:30 am to 8:00 pm
Tuesday
8:30 am to 8:00 pm
Wednesday
8:30 am to 8:00 pm
Thursday
8:30 am to 8:00 pm
Friday
8:30 am to 8:00 pm
Saturday
10:00 am to 3:00 pm
Sunday
Not provided
Service notes
Where Australians Compare, Select & Buy Health Insurance.
iSelect - A place where Australians can compare, select and save on private health insurance.
iSelect knows that private health insurance can be confusing. That's why we've developed some tools to help you understand your needs, the products and their features. iSelect also has the advantage of being able to provide a range of policy combinations from participating health funds. This enables you to compare with minimum fuss and effort. Best of all the iSelect service is free.
iSelect was founded in 2000 with an initial offering of health insurance comparison. More recently, various other products for comparison have been introduced to the service including car insurance, life insurance, broadband and home loan comparison.
iSelect has been ranked by Hitwise in the top 10 websites in the health insurance category.
How Does iSelect Work?
When you visit the iSelect website, you'll be guided through a series of questions about your health insurance needs. We'll analyse your answers and put together a ranked shortlist of policies (based on your needs) from our approved product list. All you have to do is compare the policies and select the one that best suits your circumstances and budget. If you prefer to talk, you can call one of our trained consultants on 1300 885 033.
Do I Need Health Insurance?
Although it's tough thinking about you or someone in your family being sick, it can happen. Having Hospital Cover means you will have options and access to quality treatment, such as:
- Your preferred private or public hospital
- The doctor or specialist you want
- Shorter waiting periods for elective surgery
- Cover for things like accommodation, in-patient services and theatre room fees
ABN
87 088 749 955
No. of Employees
150
Date Established
2000
(263k)
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Service
Online Claims, Quotes, Self Service
Product
Alternative Therapies, Ambulance Cover, Dental Cover, Extras Cover, Eye Care, Hospital Cover, No Gaps, Physiotherapy, Private Hospital, Sports Options, Top Hospital
Audience
Corporate Groups, Couples, Families, Individuals, Overseas Visitors, Seniors
Program
Gold, HealthClub, Healthmate, Healthy Start, LifeCare, Preventative Health, Safeguard, Super Hospital, Top Plus, UltraCare
Concern
Accidents
Type
Commercial
Insurance Provider
AHM, Australian Unity, HCF, Health Partners, Latrobe Health, MBF
Payment Concern
Ezyclaim, Government Discounts, Loyalty Programs
Payment Method
American Express, Bpay, Cash, Cheques, Diners Club, Direct Debit, EFT, EFTPOS, Mastercard, Money Order, Visa
Assurance
Guaranteed, Insured, Registered
Ownership
Australian Owned
Hours of Operation
Open 24hrs, Open Evenings, Open Monday - Friday, Open Saturdays, Open Sundays
Also listed under
Other Contacts
(03) 9276 8000
International
+61 3 9276 8176
Mobile
0421 566 787
Fax
(03) 9598 3970 (fax)
What is the iSelect health insurance comparison service?
iSelect provide you with a free service that has been established to help you choose a health insurance policy that meets your needs and budget. Working together with participating health funds, iSelect aims to provide informed choices for consumers.
How does iSelect work?
When you access iSelect's website, you will be guided through a series of questions relating to your health insurance needs and requirements. This process may initially take you about 10 minutes. The requirements that you input are analysed by iSelect, and a ranked shortlist of policies from an approved product list are displayed. This is based upon the information that you have provided. You may then examine the shortlist of policies and select the product that suits your situation.
What is the cost of the iSelect service?
The iSelect service is a free service to you, and we will guide you through all the paperwork.
Will the policy cost more through iSelect?
No. All policies offered through iSelect are provided by registered participating health funds at the same cost. Please note this may exclude some special offers provided by funds. In some cases, the policies recommended by iSelect may provide additional benefits, such as special offers from our participating health funds.
Why do I need health insurance?
Key benefits of private health insurance include: -Choice of surgeon/doctor -Choice of hospital -Shorter waiting periods for hospitalisation -Full ambulance cover in some states -Broader health programmes that may also cover hospital substitute treatment by way of "chronic disease management" -General Treatment Cover (extras) could include a range of services from dentists, physiotherapists, chiropractors, natural therapists, etc.
What if l already have health insurance?
iSelect may be able to recommend a policy that better suits your requirements or as a recent survey of over 700 iSelect customers has shown, save you up to 30% on your health insurance costs whilst still providing the cover you need. Complete the series of questions online & compare the shortlist of products with your current cover. Once you have made your comparison & if you find a more suitable match for your health insurance requirements simply fill in an application form and submit.
Is it easy to transfer between funds?
Yes. You will have continuity of membership for the same or lower level of benefits when you transfer from one Registered Health Fund to another in most cases. You must transfer within the stipulated period for your chosen health fund (this can be between 14-60 days). If you have not served all the relevant waiting periods to completion you will have to serve the remainder of those waiting periods with your new fund - this includes any waiting period new services included in the new policy.
If I am currently uninsured, will I have to serve Waiting Periods?
Yes. All health funds apply waiting periods for new members without current private health cover. Waiting periods are normally 12 months on obstetrics and related reproductive services, and pre-existing conditions. Other conditions normally have between 2 and 12 months qualifying periods. Health funds may impose benefit limitation periods on certain services that are offered. For General Treatment services such as Dental and Optical waiting periods range from 2 to 12 months.
What should I do if I have a dispute with my health fund?
In the first instance members should attempt to resolve any dispute directly with their fund. You may also contact the Private Health Insurance Ombudsman - an independent body established to help resolve complaints and provide advice and information. You can contact the ombudsman on 1800 640 695, or via www.phio.org.au
How do I keep my premiums low?
You could keep your premiums low by either increasing the excess that you are willing to pay if you are hospitalised, or through reducing your level of cover if it is sensible for you to do so. Most health funds have policies that offer lower levels of cover through imposing restrictions or exclusions on them that in turn result in a lower premium. You have the ability to take out a hospital cover with one fund and a general treatment (extras) cover with another fund.
