CGU Insurance

Fire, Marine, Accident and General Insurance - Ballarat, VIC

Whoever You Are, Whatever You Do. We Put The You In CGU.

1-3 Bath La, Ballarat VIC 3350

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Call Centre Hours: 8am - 8pm
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  1. About Us

  2. Products and Services

  3. Additional Locations

  4. FAQs

About Us

CGU has been protecting the Australian way of life for 160 years by providing a comprehensive range of market-leading products.
CGU is one of Australia's largest intermediary-based insurers, supported by a nationwide network of insurance advisers and business partners. We offer comprehensive insurance policies that can be tailored to your insurance requirements, so you can choose the cover that's right for you and only pay for what you need.

Whoever You Are, Whatever You Do

One of CGU's greatest strengths is our diverse range of products, which offer value for money combined with the quality service you expect.

On the commercial side, we offer a wide range of property, liability, casualty, motor, construction, engineering, marine and workers' compensation products, and can tailor packages to meet your business needs.

For families and individuals, we offer a complete product range that provides peace of mind for your lifestyle. We offer home and contents insurance along with car, boat, caravan and travel insurance; and additional products such as consumer credit insurance.

We are also proud to be Australia's largest regional and rural insurer, providing specialised services to regional businesses, farming co

CGU: strength and security

  • One of Australia's largest general insurers serving Australia since 1851
  • Network of over 1,000 insurance brokers, authorised representatives, financial institutions and affinity groups
  • One of Australia's largest workers' compensation providers
  • CGU is a proud member of IAG, one of Australasia's leading general insurance groups and a top-50 listed company on the Australian Stock Exchange

Payment Methods

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27 004 478 371
Also listed under
Insurance--Motor Vehicle

Products and Services


Contents, Property, Travel Insurance


Commercial, Marine, Residential

Payment Concern

Monthly Payments




Home insurance, Car insurance, Landlord insurance, Travel insurance, Boat insurance, Business insurance, Liability insurance, Professional indemnity insurance, Farm insurance, Construction insurance, Motor trades insurance, Marine insurance, Workers comp insurance, Commercial insurance

Additional Locations

Showing 14 locations in 8 states


  • What type of insurance does CGU offer?

    CGU offers a range of commercial, rural, personal and workers’ compensation insurance needs. A more detailed list of insurance can be found at CGU’s website:

  • How do I purchase Insurance from CGU?

    CGU is an intermediary based insurer, meaning that its distributes its insurance products through a nationwide network of over 1000 insurance advisers, authorized representatives and other distribution partners such as financial institutions. To find your local Insurance adviser, go to:

  • What are the benefits of purchasing my insurance through a broker?

    By purchasing your insurance through a broker, you are able to work with an expert to tailor your insurance to your needs. You will also have access to professional insurance advice, their knowledge and business know-how. Purchasing through a broker enables you to choose the cover that’s right for you and only pay for what you need.

  • Why should I choose CGU Insurance?

    CGU has been insuring Australian’s for over 160 and understands the Australian way of life and offers a comprehensive product range and fair claims service.

  • What is the quickest way to contact CGU?

    Via phone, on 13 24 81 (13 CGU 1) or contact us online using the form on our website.

  • What should I do if I want to make a claim?

    The quickest and easiest way to make a claim is to contact CGU directly on 13 24 80. You can lodge your claim by phone, so there is no need to complete a claim form. If you purchased your insurance through an insurance adviser, you can ask your adviser to lodge the claim for you.

  • What information will I need when lodging a claim?

    The more information you are able to give the claims consultant, the quicker they will be able to settle. In general, you will need to provide the following details: - your policy number and type - verify your personal policy details - the name of the insured on the policy - detailed description of the incident - the date of loss and the loss address - any details of other parties involved (if applicable),