CHEATS SCOUNDRELS Worst Service Ever..another Just another Indian Dodgy Company... We were planning to travel to India with our 3 month old Infant. So we thought we should talk to a "World Class Customer Care" agent at MANN TRAVELS....
We requested 1) DIRECT FLIGHT to India Via DUBAI, and 2) Need a Bassinet for INFANT.
They sent us a itinerary, a INCOMPLETE itinerary and asked us to Acknowledge it after checking the traveler's name. The Customer Rep, was persistent that we pay him and acknowledge the Email. Once Payment was done, they said they will take 24 hrs to issue ticket and all information ( Details) will be there. Until this point we TRUSTED Maan Travels to do the Right thing - Given we spoke to a Employee of MANN TRAVELS to Helps us with the booking of the DIRECT FLIGHT.
Next Day , they Issue a Return Ticket, with 2 STOP OVERS, one way. Such an inconvenience when travelling with a 3 months old baby. Given that we will have 6 take-Offs and Landing, which baby's don't handle well.
After calling them to Resolve the issue, the call center probably in India or wherever, BLINDLY REFUSE to help and ONLY Blamed us for accepting that Dodge Incomplete email they sent us to check our name etc. After closely reading that email 2nd time around they have actually removed the information of the Stopover to Fool people, and have actually forgotten to remove the flight duration in that email..and so the email reads, flight from Melbourne to Dubai = 7.50 hrs.
When we pointed this out, he put me on hold, and tried to come up with another dodgy trick to answer the Q regarding this missing details!!
We have currently COMPLAINED to VICTORIA Consumer Affairs, and will get help from them to get my money back from this "WORST TRAVEL AGENT - Mann Travels"