I have been to Schots a number of times for period reproduction items. Whilst I find they have a great range of goods and the quality seems to be reasonable, the service is not. The staff on a weekend seemed to be more interested in catching up with their social lives. 3 people stood behind a counter chatting whilst we searched for items and deliberately did not ask just to test out how long it would take for service. It didn't happen so I had to ask. Once we did, they were polite and helpful.
I also overheard another person with the same gripe.