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  1. About Us

  2. Products and Services

  3. Additional Locations

  4. FAQs

About Us

Service and Spare Parts for AEG, Electrolux, Westinghouse, Chef, Simpson, Dishlex and Kelvinator.
Electrolux encompasses after sales service including Home Service, Spare Parts and delivery.

Home Service & Spare Parts

Home Service is provided for repairs to appliances by trained technicians. For repairs to appliances that are outside the manufacturer’s warranty period and not required as a result of a manufacturing defect, a service fee is payable. Home Service is available throughout Australia.

Home Service and Spare Parts can be contacted by phone using our toll free national numbers.


  • Service 13 13 49
  • Spare Parts 13 13 50


The purchase of a new appliance is an exciting experience. Electrolux customers can, for an additional charge, choose to have their new appliance delivered by our experienced staff.

This service, at the customer's option, includes the removal and recycling of packaging materials and even the old appliance if necessary. Delivery is available in Adelaide, Brisbane, Melbourne, Perth and Sydney.

Customer Care

For more information on Electrolux products, please call our Customer Care team or visit our website.


  • 1300 363 640

Products and Services


AEG, Chef, Electrolux, Kelvinator, Simpson, Westinghouse

Additional Locations

Showing 219 locations in 5 states


  • What is a clean back Refrigerator?

    The majority of the back of the refrigerator cabinet is sealed, with no exposed coils. This means that the refrigerator can fit neatly into kitchen space, and are as easy to clean at the back as they are in front.

  • Why does the freezer door pop open when I close the fridge door?

    This will happen on all frost free's due to the air ducts between compartments. If the fridge is installed correctly (slightly leaning backwards) the door should close automatically after it pops open.

  • Can I use a double adapter on my fridge?

    No, this is not recommended.

  • What should the temperatures be in my fridge/freezer?

    The temperature in the fridge should average 2� C - 6� C. The temperature in the freezer should be -16� C - -20� C.

  • What is the best way to transport a refrigerator / freezer?

    The refrigerator should be transported in an upright position

  • What length of time should a refrigerator be left switched off after it has been transported?

    If the refrigerator is transported in an upright position, the refrigerator should be left switched off for one hour. If the refrigerator is transported on its side, the refrigerator should be left switched off for eight hours.

  • How do I reduce the running costs and save energy of the refrigerator?

    A few things can be done to save on energy consumption. Do not operate the freezer too cold. Allow hot foods to cool to room temperature before placing into the freezer compartment. The door gasket should seal to the cabinet when the door is closed. Keep door opening times to a minimum. Locate the unit out of direct sunlight and away from any heating appliances (i.e. cookers, dishwashers). Do not block air vents, this will cause the unit to run for longer, and therefore use more energy.

  • In the Crisper Converta Bins in the refrigerator, should the humidity control be left open or closed?

    The closed position is used for the optimum storage of vegetables. Most vegetables should be covered in plastic bags or plastic wrap to stop moisture loss, but vegetables with thicker skins don't require wrapping. The open position is used for the optimum storage of fruit and smallgoods. Fruits should also be stored in plastic, thicker skinned fruit does not require wrapping. Smallgoods are best wrapped firstly in waxed paper, then overwrapped with foil to avoid drying out.

  • Why is the ice cream that is stored in the freezer soft but the frozen meat is still hard?

    Ice cream needs to be at a colder temperature to freeze than meat and if its not frozen properly there could be a problem with your freezer and it may require service.

  • After my freezer was turned off for a few days an odour has developed. What is the best way to remove the smell?

    Place Nil Odour or vanilla essence in a bowl on the fridge shelf. It is important not to apply these products on the fridge liners however, only use warm soapy water.