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      About Uschevron down
      General Info

      Bega Mitre 10 stocks trade quality product and are Australia’s largest independent timber merchant, with a huge range of timber undercover.

      Mitre 10, formed in 1959, is a large player in the Australian home improvement and hardware industry. The Mitre 10 group comprises:Australia's largest independent home improvement and hardware wholesaler to the industry. An iconic independent and local retail network of over 300 Mitre 10 and True Value Hardware stores.Supported by the wholesaling part of the business, the network of Mitre 10 and True Value Hardware stores are privately owned, passionately operated and committed to helping every customer with expert advice. Our stores have been providing millions of homeowners with solutions to their home improvement projects for over 50 years. We are part of local communities throughout the country with many of our stores located in regional Australia. Our people have always had real knowledge about hardware and home improvement, and offer practical advice that's not only easy to understand but could save you time and money. Each of our privately owned stores is committed to carefully selecting the right range of products that provide you with everything you need, and nothing you don't. If there's a specific product you are looking for that's not in stock, our stores will either recommend an alternative product or may be able to order it in for you.

      Payment method
      visa, paypal, mastercard
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      Category
      Hardware Store
      FAQschevron down

      What do I do if I have a faulty item?

      If your purchase has a problem that would have stopped someone from buying it and has a major fault, you choose the remedy – refund, exchange, repair or compensation. If there is a minor fault, the item will be repaired or replaced at the store’s option. Your rights under Australian Consumer Law will always be applied.


      Is my order eligible to receive Mitre 10 Mighty Rewards points?

      No, we are not part of the Mitre 10 Mighty Rewards program at this time.


      How long does it take to verify payments?

      Payments are verified and funds taken from your account straight away.


      Can I get a refund if I change my mind?

      Please choose your purchase carefully as a refund may not be provided if you simply change your mind. Please check with your local store to see what their return policy is.


      What if there is an error with pricing or another aspect of ordering?

      The order will be cancelled and you will be notified accordingly.


      How do I modify an order?

      Unfortunately, once an order has been received it cannot be amended. If you wish to add products, you will need to place another order.


      The website said that there was stock in the store but when I went there it was sold out?

      We endeavour to make sure that stock levels on our website are updated regularly, but for some items, particularly those that are on promotion or are very popular, we can often sell out of stock quickly. We apologise for the inconvenience.


      How can I tell if items are available online or in-store?

      When you view a product's details, you can identify if a product is available only in store if it is marked with a badge stating check local store for availability.


      Why is this product not available in my store?

      With such a vast array of products available, it is not possible for every product to be available in all stores.


      I think my payment has failed, can you help me?

      You will be notified instantly if there is a problem with your payment. You will be prompted for an alternate payment method.