Sam's Carpet Steam Cleaners

Can you clean leather furniture safely?

Absolutely. We use gentle yet effective leather cleaning and conditioning products that restore and protect without damage.

How long before I can walk on the carpet after cleaning?

Carpets are usually touch-dry within 4–6 hours and fully dry by 8–12 hours.

How long does it take for carpets to dry after steam cleaning?

Drying time typically ranges from 4 to 8 hours, depending on ventilation, humidity, and carpet thickness.

Do I have to move my furniture?

For the best results you should move as much furniture as possible, this allows us to clean from wall to wall. If you are not vacating the property, we understand that it is not always practical or possible to remove all of the furniture, but we recommend the following: - All small items are picked up and removed e.g., toys, shoes etc. - All curtains are tucked away from the carpet. - All bedding is tucked away from the carpet. - If beds are on rollers, we will push them back and forward.

How often should I get my carpets professionally cleaned?

Generally, every 6 to 12 months is ideal, but it can vary based on traffic and pets.

What does carpet protection do?

It creates a barrier on carpet fibres to repel liquids, reduce staining, and extend carpet life.

Can protection prevent all stains?

It won’t stop stains entirely but makes them easier to clean and less likely to set.

Can all types of carpet be protected?

Most types can be treated, but we always assess compatibility before applying protection.

Will cleaning damage or shrink my carpet?

No, our methods are safe and gentle. We match the cleaning technique to your carpet type.

Can you guarantee to remove all stains?

No, some stains are permanent. The carpet fibres may be damaged, or the dyes may have been damaged or changed. We are fully trained in spot removal procedures, so we can treat the mark, and often get some improvement, but some stains will not respond to any treatment. We can clean carpets, but we cannot make them new again.

Does cleaning shrink or damage carpet?

No, steam cleaning does not damage carpets if cleaned by a professional correctly - this is why you should make sure the carpet cleaner you choose has been properly trained and accredited.

Will cleaning remove the natural lanolin from my wool carpet?

No, there are little or no natural oils left in the wool fibre when it is made into carpet (generally less than 5%). The fibre goes through a process known as scouring where all the natural oil (lanolin) is removed by strong chemicals. This is so the carpet can be dyed. The carpet would also soil much more quickly if the oil was in the fibre as it would attract the dirt particles.

How long does the protection last?

On average, carpet protection lasts 6–12 months, depending on usage and cleaning habits.

Do you use chemicals that are safe, and will not harm my family or pets?

Our cleaning agents are quite safe and environmentally friendly. Some of our spotting agents need careful handling, but they are always neutralized and thoroughly rinsed out, to ensure there will be no harm to your family or pets. All of the cleaning agents we use are professionally made and tested; we have the MSDS [Material Safety Data Sheets] for all of them. We do not make or create? Our own cleaning agents. We take great care to make sure you have the cleanest, healthiest carpets.

Which is the best method to clean my carpets?

Steam cleaning is by far the best method of cleaning your carpets. You will find that nearly all carpet manufactures will recommend steam cleaning. Dry cleaning only provides a surface clean and is designed as maintenance for lightly soiled carpet.

Is steam cleaning better than other methods?

Steam cleaning is the most effective method for deep cleaning and sanitising carpets.

What is the difference between steam cleaning and dry cleaning carpets?

Steam cleaning uses hot water extraction to deeply clean fibres, while dry cleaning uses minimal moisture and specialised solvents for faster drying.

How often should I clean my carpets?

To protect your investment and your health, carpets need to be professionally cleaned each year right from the beginning. You wouldn't run your car for five years without regular servicing and expect it to perform like new. Your carpets are the same, you must service them regularly from day one for optimum performance. When cleaned and maintained correctly carpet life is significantly extended. We recommend that your carpets are cleaned every 9-12 months.

Do I need to move furniture before the cleaning?

We can help move lightweight furniture, but please clear valuable or fragile items in advance.

How often should carpets be professionally cleaned?

We recommend professional cleaning every 6 to 12 months, depending on foot traffic, pets, and indoor air quality concerns.

What areas do you service?

We service Edmonton and surrounding suburbs, offering both residential and commercial cleaning solutions.

What is the standard drying time when the carpet is cleaned?

When cleaning carpet, it is highly recommended that drying occurs within four to five hours or less: however, drying time should not exceed 24 hours. However, occupant cooperation is needed to expedite drying- this is very important. They may take longer if your carpets had heavy soiling or stains as extra cleaning may have been needed. They can also take a bit longer in winter.

Can steam cleaning remove all stains from carpets and upholstery?

While most stains can be removed, some older or set-in stains may not come out completely, though we do our best using advanced methods.

Do I need to vacuum before the cleaners arrive?

While not required, vacuuming beforehand can help us achieve the best results by removing loose debris.

Is your service suitable for end-of-lease cleaning?

Yes, we offer detailed vacate cleaning for carpets and upholstery to help meet property manager or landlord expectations.

Do you offer tile and grout cleaning services?

Yes, we specialise in tile and grout cleaning to remove deep-seated dirt and bring back your surfaces’ original shine.

Is carpet cleaning safe for children and pets?

Yes, we use eco-friendly, non-toxic products that are safe for the whole family.

Is professional cleaning safe for pets and children?

Yes, we use non-toxic, eco-friendly products that are safe for families, pets, and sensitive environments.

Can I walk on my carpets straight away?

Yes, you can walk on them straight away. Your carpets will only be slightly damp after cleaning. You can walk on them as long as your shoes are clean. However, for the very best results restrict unnecessary traffic until the carpet is dry. Be careful when you walk from carpeted areas onto hard floors e.g. tiles, lino, timber etc. as this can be very slippery. Keep your feet flat and take small steps. You could also place a white towel or drop sheet to step onto as you come off the carpeted area.