Heidelberg Mowers Pty Ltd

Use to be good, not any more, stay away

They quote a lot less to get you in then they charge a lot more

I dropped an Ego battery mower off on January 3rd to repair an electrical issue it was having in the main controls on the handle. I gave the person at the counter detailed instructions on what I believed the issue was and why I thought it was the issue, even offering to give them photos to pass onto the mechanics.

The very next day I received a call from the mechanic Mark asking me to explain the issue and I sent him through a photo with markings to better illustrate the issue.



I didn't hear back until I phoned them on January 25th when I was trying to find out how much longer it would be. The person I spoke to didn't know about it and after a short hold found the mower. After I explained the issue yet again they apologised and said they would make it an emergency job that would be completed in the next few days.

I didn't hear back until February 9th when I called 6 times before I was finally able to speak with someone. I spoke with Alex (the manager?) who said he was struggling to get his mechanics to work on it because it came in partially disassembled. When I asked him why this hadn't been mentioned when I dropped off the mower and paid a deposit, or when I spoke with Mark, he couldn't give an explanation. He said he would get one of his mechanics to work on it ASAP but he immediately started making excuses like 'even if we work on it it may not fix the mower' and 'it's a discontinued line' and I asked him to call me on Monday (it was a Friday) to update me.

He never contacted me again.



I called in on February 20th to tell them not to touch it as I don't trust them to actually fix it. I came in to pick it up today and it took them 5-10 minutes to find it and all the parts as they had broken it into 2 more pieces. Not only had they not fixed anything in 7 weeks but they were returning it more parts than when I took it in. The man at the desk said he couldn't comment on why it had happened but said that he was embarrassed by how it had all been handled.



There are plenty of other mower repair options in the area so you should avoid Heidelberg Mowers. They will say anything and deliver on nothing.