Huon Funerals

Very disappointing . We had my fathers funeral last week. The day before they rang my sister to inquire about a viewing of my mother . She told them that my mother was alive & well & that it was my father who had passed. That was the first mistake.

We turned up at the chapel & noticed that the coffin sat bare at the altar with no flowers. When we asked the Huon funeral staff where the flowers that we purchased were, they didn't even realise that they were missing.

As we are in covid times & given that we have family all around the world, we paid for a live streaming of the funeral. They emailed us a link a few days before the funeral which we forwarded to all our family & friends. At the time of the funeral, everyone clicked on the link only to watch the funeral of someone else, not my father.

The satellite signal then dropped out (which we were told was quite common in that town) & we found out later that there was a significant portion of the funeral that was missing (during the drop out). When we asked if there was a complete video of the service, we were told that the live stream & any recordings were one in the same. You would think that given that they are aware that the satellite signal can drop out, that they would record the entire service on a second device so that we at least, have a full recording that we can email to family & friends at a later date.

They were apologetic but this is something that can't be undone. This is their everyday job & the type of job that you need to get right every time. It's not that hard to check things off. Coffin, flowers, camera & tripod. With all the stuff ups, we actually wonder if it was really our father in the coffin. Luckily our mother isn't aware of the live stream issues or the phone call the day before. She would be devastated.