WCG Cleaning

How much will the cleaning service cost?

Every job that we do is different and so are the customer expectations. We prefer to visit your premises before we provide you a quote taking into account the nature of the job and its demands.

Do I need to provide equipment and supplies?

For residential cleaning, we prefer that we use your products and equipment in order to maintain proper hygiene. We would be happy to recommend the products required, including organic and environment-friendly products. We use our own biodegradable products for one-off cleans. If you want GSR team to use their equipment and supplies for regular cleaning, please advise us while booking.

Is there anything needed to be done before your cleaner arrives?

It would be nice if you could pick up or put away any clothes, children’s toys, important documents etc. before the cleaners arrive. This would help our cleaners make the best use of their time. It is also appreciated if you could have the cleaning kit and equipment ready.

What if I can’t be home when your team arrives?

No problem, many of our clients decide to provide us with a key and a code if they have an alarm system for their home. All keys are securely marked and controlled to maintain your security.

Who will WCG Cleaning send to clean my home?

Our team members are trained to be professionals and are trustworthy, honest and reliable. They are screened to find the best people and have police checks and reference checks. WCG Cleaning has trained its staff before they come to you. Our professional house cleaners will not eat, drink, smoke or operate any appliances while inside your home, but are allowed to drink water.

Why should I choose you?

WCG Cleaning is a full cleaning service offering not only standard cleaning services but deep cleaning, annual and holiday clean-up services as well. Our team members pride themselves in consistently creating a clean home environment for you and your family to enjoy. Our cleaning personnel is​ bonded, licensed and insured.

Do I have the same cleaner each time?

We always try to send the same team member to clean your home. At WCG Cleaning, we train 2 team members for your home. We will allocate the other cleaner when your regular cleaner is unavailable.

How can I reschedule or cancel my regular cleaning?

We do realise that sometimes life gets busy and you might have to reschedule your regular cleaning service. Please inform us 24 hours in advance, so that we can change our team member’s schedule or arrange an alternative time and date for the cleaning.

What if I have pets?

We have no problems with that, as all our cleaners are pet-friendly, but it is appreciated if you could make sure your pet is safe and secure before our cleaning associates come to clean. Our team is not permitted to clean or pick up animal ordure for hygienic reasons. It can be done by special request, so they can bring all safety gears.

Does WCG Cleaning use organic and best quality products?

Yes, we use quality products by central cleaning services. Our products are biodegradable and environmentally friendly. If you want us to use 100% organic products, please let us know when you book the service.