Pet Universe Veterinary Centre Broadview & Northgate
27 Years
in Business
25 Years with
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About Us
Multi Award Winning Vet & Veterinary Surgeons Adelaide.
- AVA Practice of Excellence 2015
- Brand New Cat & Dog Only Receptions at Northgate
- Cat-Friendly Gold Level Accreditation
- Open 7 days
- Trusted & Caring Practice For Over 22 Years
- General Info
Healthcare from your Pets point of view!
We know as pet owners you want a trusted, caring and committed veterinary team that strives for excellence in every aspect of your pet’s care. Pet Universe have been Telstra Small Business Finalists in SA in 2013 & 2015 as well as proud recipients of the coveted Australian Veterinary Associations Practice of Excellence Award for 2015.
Our motto is healthcare from your pet's point of view. Is your pet perpetually fearful of visits to the vets? If so why not book a fear-free visit which can be made by special appointment. We use thunder-jackets, clipnosis, pet-calming music, warm towels & much more to calm your pet. Cats are pets too! We recognise that felines have their own special needs so we have implemented a number of cat-friendly measures to satisfy the exacting standards of the International Society of Feline Medicine and hold gold accreditation as a Cat Friendly Practice. And to help you settle your pets into Pet Universe we offer complimentary New Pet Health Check and Happy Visits for puppies and kittens designed to give both you and your pet a warm welcome to our Pet Universe.
Healthcare is forever changing with new and improved ways of delivering therapeutic solutions to enhance your pet’s health. Stem cell therapy for degenerative joint diseases and continuous rateinfusion ketamine/lignocaine pain relief drips (used intra-operatively) are just two examples of how we keep abreast of the times. Pets can also expect to receive many of the sophisticated life saving or enhancing procedures that we humans now take for granted. Ultrasound, digital X-ray, ECG & the latest anaesthetics equipment means we can perform the most complex surgeries. Skin grafts, &fracture pinning & platings are an everyday occurrence. We even have patient's doing well on chemotherapy. Our latest service is now delivered by the Adelaide Canine Rehabilitation Centre, run by Dr Chris Lee who is a qualified Certified Canine Rehabilitation Practitioner. The Centre is based at our Northgate practice which offers advanced orthopedics, regenerative medicine and a number of rehab modalities such as underwater treadmill, laser, TENS, physio, ultrasound and more.
At Pet Universe all our staff are trained to personally greet every pet & their owners by name. After you've both been checked in & weighed you will have a full 20 minutes standard consult with one of our veterinarians. This long appointment gives you ample time to discuss all your pet's health & behaviour issues & we can answer all your questions on any procedures your pet needs. We also offer annual wellness packages with monthly payment plans, acupuncture, ,puppy preschool, kitten kindy, and retail a range of pet products and premium foods. Pets can get sick at the most inconvenient times so for easy access to our healthcare team we are open 7 days including Sundays at Pet Universe Broadview.
- Accreditations
AVA Practice of Excellence in Customer ServiceGold Cat Friendly Accreditation- Payment method
- debit, eft, diners club, mastercard, visa, cash
- Established
- 1999
- ABN
- 50 427 634 042
- Staff
- 21-50
- Service Notes
- Open 7 Days a Week, Saturday at Northgate open 09am-5pm, Sunday at Northgate 10am-4:30pm
- Other Links
- Categories
- Keywords
- best vet in adelaide, cat vaccination, desexing, dog vaccinations, emergency vet adelaide, emergency vets adelaide, microchipping, pet surgery, vet adelaide, vet adelaide city, vet broadview, vet clinic, vet eastern adelaide, vet eastern suburbs adelaide, vet in adelaide, vet north east road adelaide, vet north eastern suburbs adelaide, vet northern adelaide suburbs, vets adelaide eastern suburbs
FAQs
What are your opening hours?
Both our clinics open at 8am Monday-Friday. Our Broadview Clinic is open until 8pm except for Tuesday evenings when we close at 6pm to conduct Puppy Pre School. Our Northgate clinic is open until 7pm on Monday & Friday evenings, 8pm on Tuesday & Thursday evenings and 6pm on Wednesday when we conduct Puppy Pre School. Pets can fall sick anytime of the day or night so for peace of mind we are open on Saturday at Broadview 9am-1:30pm, Saturday at Northgate 9am-5pm & Sunday at Broadview 10am-4:30pm
How do I know which breed or species is best for me?
It is important to take into account your lifestyle, family situation, income etc. before you decide on a pet that is suitable for you. Our friendly staff is happy to discuss this with you to assist you in making a decision that is not only right for you, but also for your prospective new family member.
What is included in your Desexing Prices?
Prices include a pre anaesthetic blood test to check for underlying risk factors prior to surgery, intravenous fluids, and blood pressure monitoring during surgery by a surgical nurse. We also perform a pre surgical check up to determine your pets health prior to general anaesthesia. Patients are provided with pain relief during and after and 2 post operative checks are offered as part of our standard service - one - 2 - 3 days after surgery and one 10 - 14 days later sutures are removed.
Do I need to make an appointment?
Yes, it is always preferable to make an appointment, so that the Vet can spend the optimum amount of time to determine the best care for your pet. Our standard consultation time is 20 minutes, which is longer than most other Veterinary practices. Of course, emergencies will always take priority, but we do ask that you give us a call to advise us of the nature of the emergency and the approximate time of arrival, so that we can be fully prepared when you get to us.
Are you open on Weekends?
Yes, our Broadview clinic is open from 9am until 1pm on Saturdays, and from 10am until 5pm on Sundays. Our Northgate clinic is open from 9am until 5pm on Saturdays. We offer these opening hours to provide maximum flexibility for all of our clients as we know how busy our lives are these days!
Do you offer Boarding services?
Yes, our Club Cat has 20 luxury condos. Condos have 3 levels including a hammock tier. All have a roam-alone hatch which can be opened up for access to the adjacent condo to create a "penthouse"(double condos). Ideal for a family (2 or 3) of cats across two adjacent condos. Play sessions can be scheduled for all our feline residents who would like to stretch and sunbake in our outdoor palm garden & cat gym. All condos are serviced twice daily and our nursing staff can administer medications.
Do you offer grooming services?
Yes, we offer grooming services at both our clinics in our Dog Spa - Wednesdays and Fridays at our Broadview clinic and Tuesday and Saturdays at our Northgate clinic. Bookings are essential. We can accommodate most breed clips, and also offer cat health grooms.
Reviews
12/15/2015
My daughter took my sick dog in for her scheduled operation only to be told that the money had to be paid UP FRONT. The dog was turned away. I'm a disabled pensioner with a disabled child. I can't afford to waste petrol. I rang them to express my disgust and was told that there must be a misunderstanding so my daughter rang them back to see. No misunderstanding. They definitely will not take the dog without prepayment. I now have a very sick dog which I've already spent $150 on with these incompetant people. I won't be going back. Don't waste your money like I did. All the awards in the world won't save your animal or the stress these people put you through.
03/01/2015
not even sure if one star was worth for pet universe northgate location. I brought my dog in as he was coughing and they told me he was "heathy" for a dog his age. And instead treated him for diarrhea. Yesterday i took him to broadview much better service and the vet there was sympathetic and was confused as to why the original vet had told me he was ok. We had to go to yet another vet as they wee closing and at this stage they told me he was breathing so bad and that there was nothing i could do but put him down.
I lost my dog yesterday. This could have been prevented by early diagnosis. If i come to the vet with my pet for a consult i expect them to consult my pet for what i come in for not make money from me and distract me from the real problem. I will never come back to your northgate location.
04/11/2014
Our warmest thanks to Pet Universe their care and warmth have made our VIP ( very important pup) healthy and happy big licks from Teddy and family.
03/20/2014
I have had many pets over the years, all precious to me. Going to the vets was normally an anxious time for all .However, since discovering Pets Universe, Dr Lee and his dedicated, professional staff I can only give this practice, nothing less then the highest praise for their remarkable skills, dedication, expertise and personal care to me and my fur family. All staff are so friendly and personal helping relieve any anxieties you may have. Dr Lee is a deeply compassionate man with many exceptional talents way beyond his latest equipment and technology who makes you and your pets wellbeing his priority, He has the greatest passion for all creature's great and small. To me and my dogs he is a modern day Dr Do-little. They love, love, love visiting him and all his staff.
I wish I could give Pets Universe much more than a 5 star rating for their true dedication and overwhelming compassion to all their clients .It is very endearing to go to a practice that is able to incorporate all the cutting edge technology together with the passion they would normally reserve for their own family. They truly live up to their motto xx
11/17/2013
I highly recommend Pet Universe, it's definitely the most informative and caring vet clinic I have been too. The Puppy School was fantastic, it provided al the information and advice we needed as well as great training tips. The staff go above and beyond!!!!
10/28/2013
Have been coming to pet universe since it opened in mid 90's. Very professional and very helpful staff.
10/28/2013
Fantastic service and very friendly staff. Great job with Minkas weight loss and vet care, she is back on track! Dr Lee and his staff is highly recommended!
10/23/2013
Thank you Immogen and Dr Gray for the great puppy school experience for both my puppy Rocky and myself. Very informative and helpful and love the positive reinforcement approach you promote with training our little treasures. The staff here really cared for and connect with each puppy in the our group, and Dr Gray even went out of her way to research the best dietary option for my puppy.In short I would highly recommend the veterinary services and support provided at Pet Universe Broadview.