Computer Alliance Pty Ltd

Never had a problem until something went wrong. I work in IT support and have done for the last 10 years. I ran all checks and provided the store with the links where AMD admitted to the issue with no resolution as of yet for the 5700 GPU and advised the store that the card would show no faults this is a software/driver issue on AMDs side.

I wanted to check the process as I handed the card in to be tested even though as I had told them the card was functioning and would show no fault if tested, so I called up to be spoken to in an abrupt and very rude manner on the phone, so then went back in as didnt appreciate the way I had been spoken to, the same person came out to talk and yelled at me! Then told us that he doesn't care what the ACCC says as their rules superceded this and if they can't find a fault we'd be charged $50 and couldn't give a refund as what are they going to do with a faulty card!

Only by sending a ACCC complaint letter did I get action and a full refund. If this had gone differently I would of spent the extra money in store to exchange for a 2070 super, instead now I am going elsewhere to buy and advising all my IT contacts not to shop here.

I had previously purchased a number of items here that were quite good with the service being ok as well; this was a few years ago.

My recent purchase was an awful experience.

1) I paid for my product, however when my girlfriend went in to pick it up for me, they said it was not paid for and charged her again, it was an experience trying to get a refund. The issue was that their data base had a duplicate entry for me as a customer.

2) I wanted them to install my old hard drive as a slave device, so I would have my old data available. They just wiped it, so my old data is gone.

3) The computer has broken down twice already; I did not bother to take it back there because it is quite far from my house and from the other comments on this thread it clear that Computer Alliance no longer care about customers.

Do yourself a favour and go to U Mart

I needed a supplier of computer parts which accepted American Express.
I spent all day calling business all over Brisbane without any success until I contacted Computer Alliance.
Not only did they tell me they accepted American Express they checked to make sure they had the parts I required and they were suitable for my computer.
I was especially impressed when they educated me on a power supply I required for my computer.
Worth calling for all off your computer needs.