Noosa Home Technology

I agree with Angela C. 26/11/2015. I spoke with Hayley to arrange a quote for repair dryer at rental property. I'm not onsite and gave my contact number. Hayley said technician would call me to provide a quote before gong ahead. Hayley said they were busy but would speak with technician when he came back before lunch to see if could fit in that afternoon. I called and left messages the next day and day after as hadnt heard from anyone and no call back. Ended up contacting onsite Manager at units and he replied dryer already repaired and invoiced. i asked for quote first. Called Noosa Appliances that day to speak to Hayley and what a surprise not in again and left message twice but no call. Called a few more times and never there to take call....asked to speak to owner or Manager. Spoke to one of owners and very rude .... said had no idea about my job ( and didnt seem to care either). He asked why onsite Manager didnt put spare dryer in my unit. Onsite Manager contacted Noosa Appliances and they said never said about dryer .... What a joke. Same guy said he would have other owner call me ..... That was at least 4 business days ago and still no call. Poor customer service and no interest in discussing issues or apologising for errors. Wonder how they would feel if i disregarded their invoice like they are dusregarding my calls?

These guys are great. I've had many a great dealings with these guys. Washing machine repaired successfully, bought a current model reconditioned dishwasher which is perfect and much lower than retail price, bought fridge seals through them and they gave me great tips on how to easily install them, had my fridge's cold water dispenser repaired, had an oven installed and they took my old one for me. Can't fault them.

Unprofessional and no apologies when they stuff up. For our washing machine I ordered a pump to bowl hose and said that it is 40 cm long, I talked to Hayley but she said she didn't know what part I was talking about, so I asked if I could talk to a technician before they ordered the part so that I could confirm the product number and the model number. She said yes, but then I never heard back from them. I even called the next day to remind them that a technician was going to call me but I never got a call back. Three days later she calls and says the part has arrived, which I found confusing, as I had never confirmed the part. We drive an hour-return journey, and find out that she had ordered the wrong part - a drain hose. She blamed me that I asked for a drain hose. I didnt even know what a drain hose was, I was repeating what another appliance repairer had told me (but they didnt deal with our appliance's brand). We then took in the broken pipe with us to show them the exact one that we wanted replaced, so they ordered again. A few days later they call and say the part has arrived, so we drive in, an hour-return journey again, and find that they had ordered the wrong part a second time. Again they blame the computer system. So we drive home without a part again. A week later they call saying the part had come with no apologies. I call and say seeing the technician that certified our last machine was broken goes past our place on his way home to save us driving in a third time - and I could meet him where convenient for him on his way - they said no, that is not a service we provide. Well, neither is stuffing people around twice! Nearly 3 weeks without a washing machine and with a young family. Won't be dealing with them again.

Would just like to say very slow service... No urgency factor at all... 4 weeks without a product is not good. Better off instead of fixing problem , buy a new one definitely won't be recommending this business based on my personal experience