Reactive Plumbing & Electrical Brisbane
13 Years
in Business
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About Us
Professional, Reliable, Friendly, On Time Reactive Plumbing & Drainage
- Delightful service, or you get a gift card ($150)
- We clean up, or we pay for the cleaner ($150 max)
- We're friendly, or you get a gift card ($150)
- We're on time, or you get $10/min ($150 max)
- We're polite, or you get a gift card ($150)
- General Info
We provide a responsive, reliable, professional service, to clients who value a premium customer experience above all else.
Our family-owned business started out in 2013 primarily working with strata management companies, and property managers. It was a small business that has grown from a guy in a truck running his business from home to the well-oiled professional plumbing and electrical business you see today.
We now focus on residential plumbing and electrical maintenance with a team of over 50 people. Craig likes our "prompt service" "Hi Jackson, Thanks for the great and prompt service that you provided on Friday 31st March. My last two experiences with plumbing companies were not that pleasant but I'll give you 10 out of 10 and will certainly use Reactive Plumbing in the future. Thanks and regards" Craig Watkins on Google
Stephen loves how we cleaned up afterwards "Tom & Nick came when they said on short notice and did a great job. Prompt service. Very personable fellas and explained everything to me. Cleaned up well after the job as well. Only good to say really. Well, done." Stephen Brique on Google Janette was impressed with our courtesy "Very courteous, listens to customer needs and does the job also did safety check. Very happy with the results." Janette Lloyd on Google
At Reactive Plumbing, we believe in transparency, fairness, and sustainability when it comes to pricing our services. Unlike traditional pricing models that often rely on hourly rates, we’ve adopted a margin pricing system that reflects the true costs of providing high-quality plumbing services to our valued clients. Reactive Plumbing will work directly with you from start to completion of your project to ensure complete satisfaction.
- Email Business
- Established
- 2013
- ABN
- 91 166 743 540
- ACN
- 166 743 540
- Staff
- 21-50
- Service Notes
- Emergency 24/7
- Other Links
- Categories
- Licenses
- Legal ID: QBBC License No: 15397403 and NSW Licence No: #269464C and QLD Electrical Contractors License 1505721
- Keywords
- Plumber St Ives, Plumber St Leonards, Plumber Sydney, Plumber Thornleigh, Plumber Turramurra, Plumber Wahroonga, Plumber Waverton, Plumber West Ryde, Plumber Western Suburbs, Plumber Wollstonecraft, Plumbing, Tap Replacements, Toilet Repairs, Plumber Denistone, Plumber Eastwood, Plumber Epping, Plumber Gold Coast, Plumber Gordon, Plumber Greenwich, Plumber Hills Area, Plumber Hornsby, Blocked Toilets, Drain Clearing, Hot Water, Leak Detection, Plumber Artarmon, Plumber Asquith, Plumber Baulkham Hills, Plumber Brisbane, Plumber Carlingford, Plumber Castle Hills, Plumber Chatswood, Plumber Cheltenham, Plumber Concord, Plumber Hunters Hill, Plumber Inner West, Plumber Killara, Plumber Lane Cove, Plumber Lindfield, Plumber Newcastle, Plumber North Rocks, Plumber North Shore, Plumber Northern Beaches, Plumber Northmead, Plumber Pennant Hills, Plumber Pymble, Plumber Roseville, Plumber Ryde
FAQs
What is your “We Clean or We Pay the Cleaner” Guarantee all about?
Hiring tradespeople who leave your home cleaner than they found it, is the key to stress-free repairs — and it’s only possible thanks to our “We Clean or We Pay the Cleaner” Guarantee (up to $200). So, if you feel our cleanup didn't meet with your expectations, we'll come back and clean up or we'll pay for your cleaner (up to $200).
Do you have a Seniors Discount?
Yes, it's 10%. So please remember to show your plumber or electrician your Seniors Card.
Do you provide a warranty for your work?
All jobs are covered by our workmanship warranty and any applicable manufacturer's warranty.
Do you use sub-contractors or your own plumbers & electricians?
All of our plumbers and electricians are full time employees personally selected by the business owner. When choosing new team members, they must meet very strict criteria before we employ them. They must be polite, friendly, tidy, clean, presentable, courteous and proud of the job they do. They are all focused on providing quality service. That's why we only rely on our own hand-picked team.
What is your "Royal Treatment Guarantee"?
Feeling respected, comfortable and in good hands is the key to peace of mind when you need a plumber or electrician — and only we offer our "Royal Treatment Guarantee". If we’re not polite, friendly and reliable, we’ll make it right with a “Limo and Bubbles Experience” (up to $200).
Do you charge extra for emergencies?
For emergency same-day service, we do have a $95 call-out, but we waive this when you proceed with any job during normal business hours - 7am-4pm, Monday through Friday. If your job is out of normal hours, it is a $95 call-out regardless of whether you proceed or not. This is to cover our technician's time away from family after hours.
How much will it cost?
If you are interested in hiring our team for a service, we will be glad to provide you with an upfront fair, accurate, and never-changing estimate for the works needed. We believe in true transparency of showing you the exact cost of each job before we start. That way, you will know the exact cost before we even start your job.
How long do I need to wait for a plumber or electrician?
That's up to you. If you have an emergency like burst sewer pipes, flooding, broken hot water system, we can be there 24/7. For less urgent jobs, we will do our best to fit in with your schedule.
Do you charge a callout?
The only time we charge a callout is when there's an after-hours emergency. For all other jobs, there is no callout cost. Which is great news for our clients new and old.
What is your “Clock’s Ticking, $10 Per Minute Late” Guarantee?
Tradies who value your time as much as you do are the key to hassle-free service — and only we back it with our “Clock’s Ticking, $10 Per Minute Late” Guarantee (up to $200). If we provide you with an arrival time, and we are late, we'll pay you $10 per minute for every minute we are running behind (up to $200).
Reviews
10/01/2025
I had a leaking tap and had Christian come over. He saw the lake and gave me options to choose from and also gave me recommendations. Great service will definitely recommend.
09/25/2025
I had Matt come round to fix my main toilet
He was friendly and down to earth
He quoted me before he started the work
He’s the best and would recommend Matt and your company to family and friends
09/24/2025
Exellent Customer service by phone.
Micheal was polite and professional. Clear and thorough in explaining the paperwork and check on the house.
09/23/2025
Fin was a lovely young man to deal with, service with a smile. Was very informative of what he was doing. As well as Jesse who took my call, very polite and efficient.
09/22/2025
Jaidyn did a great job!
Very competent and courteous.
09/15/2025
Fin was efficient and knowledgeable. Very easy to deal with. Would recommend and would use again!
09/14/2025
Rapid quality service for plumbing issue with some time pressure. Expensive but matched by benefits. Thank you Christian.
09/10/2025
Matt from Reactive was on time and took time to explain his recommendations to repair a leak he is very personable and polite whilst professional A real pleasure to deal with
09/08/2025
Hi Christian Chelsett,is an assett to your business,he was very informative,and took me thru the process step by step,and completed the work very neat & Tidy
08/22/2025
I had Christian come out to fix a blocked toilet at Burleigh Waters. The job number was 121011537. He worked hard to resolve the issue and kept me informed all the way. He also booked another session for next week to complete some further investigation which I appreciated very much.