Raymond Terrace Twin Rivers Dental Practice

Absolutely awsome dentists, support staff and unbelievable cheap. Dr Ian Matthews is pain free on your mouth and wallet. Dentures are especially cheap and extremely comfortable

Today i called to book an appointment to fix my broken denture plate which is only 12months old, no answer so left a msg as instructed. No callback so i went in, I explained my situation and that i had called without a response so i thought i would drop in. The lady got immediately offended and stated that they were busy and short staffed. I left my plate to be fixed with them to pickup in the afternoon. I checked in with a different receptionist and sat to wait my name to be called. The receptionist called people to remind them of their upcoming appointment and as soon as she was off the phone then winged about them to another staff member. I went in and my plate was fixed when i went out the door i then relised i was being charged for this. I asked the receptionist was that right the plate is only 12months old and it broke because it was made to thin in that area. She stated that they were not charging me much and would i like to see what the amount was after my health fund which i said yes $74.80 out of pocket. I said well i can see how dentist make their money then. The receptionist shoved the pay terminal on the desk in front of me and i scanned my card and asked, do you have a problem. She went completely Karen on me raising her voice at me saying that she didnt need to be spoken to like that all day every day ,aking a huge deal out of it and walked out of the front reception room. I asked what her name was to another staff member who denied to tell me. Not once did i raise my voice, i was totally calm, all i was doing was challenging the payment that i believe i shouldnt have paid. I will not be going there again after spending thousands of dollars in the past.

Today i called to book an appointment to fix my broken denture plate which is only 12months old, no answer so left a msg as instructed. No callback so i went in, I explained my situation and that i had called without a response so i thought i would drop in. The lady got immediately offended and stated that they were busy and short staffed. I left my plate to be fixed with them to pickup in the afternoon. I checked in with a different receptionist and sat to wait my name to be called. The receptionist called people to remind them of their upcoming appointment and as soon as she was off the phone then winged about them to another staff member. I went in and my plate was fixed when i went out the door i then relised i was being charged for this. I asked the receptionist was that right the plate is only 12months old and it broke because it was made to thin in that area. She stated that they were not charging me much and would i like to see what the amount was after my health fund which i said yes $74.80 out of pocket. I said well i can see how dentist make their money then. The receptionist shoved the pay terminal on the desk in front of me and i scanned my card and asked, do you have a problem. She went completely Karen on me raising her voice at me saying that she didnt need to be spoken to like that all day every day ,aking a huge deal out of it and walked out of the front reception room. I asked what her name was to another staff member who denied to tell me. Not once did i raise my voice, i was totally calm, all i was doing was challenging the payment that i believe i shouldnt have paid. I will not be going there again after spending thousands of dollars in the past.