Energy and Water Ombudsman Queensland - General Enquiries - Rockhampton

Energy and Water Ombudsman Queensland (EWOQ) provides a free, fair and independent dispute resolution service for residential customers and small businesses throughout Queensland who have an unresolved issue with their electricity or gas provider. We also provide this service for residential and small business water customers in South East Queensland. With offices in Brisbane, Rockhampton and Cairns we can work directly with you and your provider to investigate and resolve disputes.

EWOQ was established under the Energy and Water Ombudsman Act 2006 to investigate and resolve particular disputes involving energy and water providers. When we started in 2007 our jurisdiction started with small electricity and reticulated gas customers in Queensland. Today we cover a wide range of disputes and complaints relating to electricity and gas across Queensland and water in South East Queensland. We also provide our services to customers in embedded networks to ensure residential electricity customers who get their power through a privately owned electricity network have the same access to our free, fair independent dispute resolution service as those who buy directly from their provider.