OFP Pty Ltd t-as Orion Family Physiotherapy

Do I need referral?

A referral is not necessary unless you are claiming your treatment through a compensable body (DVA, Workcover, Motor Vehicle Insurance Company or Medicare EPC) in which case you may have to see your GP first to get the appropriate paperwork commenced. If you have any queries regarding claiming your treatment please contact reception on 3470 1203.

What should I bring/wear?

As part of our assessment or treatment we often need to see the body area in question. Athletic shorts for lower limb and pelvic injuries, and singlets / light T-shirt for shoulder and neck problems, are a great idea. For bike set-up your shoes/cleats and bike are needed.

How long is an appointment?

Most appointments at OFP are either 30 minutes or 1 hour long (if requested); we feel that this time is necessary to accurately assess, treat and educate you about your injury and recovery. If you have multiple injuries to be assessed or have a complicated injury history then an hour session may be required (this can be discussed with your therapist). Moreover, our Massage Therapists can be seen for 30 minutes or 1 hour consultations for your convenience.

Do you treat children?

Of course, hence our name “…Family Physiotherapy”. Not only can we treat all adolescent athlete injuries and growing pains but we also have a special paediatric Physiotherapist who can also treat feet and flat head issues with infants and other developmental concerns

How many treatments will I need?

Our aim is to get you back to Life and doing the things you love or need to do, pain free and with joy again as soon as possible! The number of treatments required to achieve this or to treat an injury or condition will vary greatly from patient to patient. Some people require only a few treatments while others need a more intensive and supervised program over time and tune-ups along the way.

Cancellation policy?

Our time is valuable, as is yours. We often have several patients on a waiting list desperately trying to get in on a given day and therefore “no shows” are frustrating for everyone. Therefore we think it reasonable to require notification of cancellation no less than 24 hours prior to your scheduled appointment, otherwise a cancellation fee will be incurred. Obviously the cancellation fee does not apply for patients with a genuine reason for missing their appointment.

How do I pay?

Payment made on the day of service, unless you are claiming through a compensable body (DVA, Workcover, Motor Vehicle Insurance Company or Medicare EPC) in which case only a small gap fee may apply. Payment can be made with debit card, cash or credit card (Visa & Mastercard). We have HICAPS® available so depending on your private health insurance, we have the facility to offer you ‘on-the-spot’ rebate claiming if you bring in your private health insurance card.

Are rebates available?

Rebates are available on all our services through your private health insurance, however entitlements of rebates are dependent on an individual’s private health cover and level of the “extras” packages chosen. If you bring your private health insurance card to your appointment, ‘on-the-spot’ claiming is possible for most funds using the HICAPS® system. If your insurance company is not registered we will supply you with a receipt to claim your rebate back.

How do I make an appointment?

To make an appointment please contact one of our amazing reception staff on 3470 1203 and they will help you find a time with your practitioner of choice, or with the most appropriate practitioner for your requirements OR you can click on the “Make an Appointment”tab on the home page of this website.

Can I come if I'm Pregnant?

You bet. In fact Physiotherapy, during and after Pregnancy, can not only be a great source of natural pain relief (when most drugs are unsafe for a growing foetus) but also great for strength, education and posture (especially our Pilates and Preglates classes). Moreover 30% of women who have normal deliveries will have some form of pelvic floor dysfunction or incontinence which our Physiotherapists can help treat with great success.