IDSN Computer Repairs

What if my question is a little more complicated?

Depending on the complexity and how it relates to your original problem. We can, if needed (with your assistance and security codes) provide remote assistance. This may or may not be chargeable depending on the situation. We are primarily an IT support business and will do our very best to provide exactly that as quickly as possible for you.

What if I only have a quick question about my system?

For existing customers (someone who we have visited at least once), we can provide quick phone based support free of charge. Yes, we will answer your questions without a service call.

Why is my computer slow? It used to be fast?

Most of the software and system programs are continuously updating. This is great for you and for the most part is free, but very few of us bother to upgrade or update the hardware. This can result in the software getting out of step with the hardware and not able to deal with the ever increasing demands on it. Sometimes a simple update such as more memory or switching to a faster hard drive or updating to an SSD can make a huge difference.

Will it cost me more for same day service?

No, we aim to provide you service within 60 minutes of your call. In some cases even less.

Give me another reason why my computer is slow?

Quite often programs you install or update will install additional software you didn't ask for. Sometimes you're tricked into loading software by websites that tell you your computer is slow, has hundreds of problems or needs to be backed up. All of these claims are untrue. They are "Hook" lines to try and trick you into installing software to try and direct you to sites you don't want to go to or pay for things you don't need. We can quickly fix all of these issues for you.

How many security/antivirus programs should I have?

Simple answer one. Security programs have the highest level of access to your computer. In most cases as high as your OS (e.g. Windows). They will be looking for any other program that is trying to make changes to the system that it's not authorised to do. For the most part, two or more security programs will see each other as a threat and will launch attacks at each other. Best case scenario: Nether will protect you. The worst case scenario, they will crash the computer.

My internet is not working. Can you help?

Yes, we can deal with all forms of internet connections, including setup and repairs of ADSL, 3G, 4G, WiMAX, cable and NBN. We will deal with the equipment, the configurations and the Internet service provider.

Do you offer any discounts?

Yes, we do! Primarily we are an IT support business, but that goes hand-in-hand with new hardware as it's needed. We can provide any computer, networking, storage or imaging requirement. We will talk to you about what you need to achieve with your equipment, find the right components, supply it, install it, set it up and even teach you how to use it. This includes transferring data and programs from old systems, dealing with your internet provider and validating licences as required.

Do I still have to pay if you can't fix my computer?

"No-Fix-No-Charge" only says you may not know what you're doing. There is no such thing as an unfixable computer. It's like an unfixable car. Both are always fixable, it's just a matter of if it's cost effective to do so. We will certainly let you know if it's not worth fixing.