Terry Wilkie Auto Smash

What sort of things do you paint?

As well as all vehicles, we can also paint outdoor furniture's, fridges and appliances, as well as other items, please enquire today.

What types of insurance are there?

Comprehensive, Third Party, CTP (Compulsory Third Party)

How do I make an insurance claim?

Contact your insurer on their claims hotline or online claim service. You will be asked to provide all the information necessary to make the claim, e.g. other party details, details of the accident, location and time. So be sure to have all information handy. You’ll be given a claim number for any future reference.

How do I make an insurance claim?

If you need assistance with making an insurance claim please contact us and we can point you in the right direction and help you submit your claim.

If I've had more than one accident, can I include them in one claim?

No. Insurers class every separate incident as a SEPARATE claim. If you have damage to the front and damage to the back from two separate incidences, then you would be required to make two (2) separate claims and pay two (2) amounts of excess i.e. if your excess is $600 you would be required to pay $1200.

Am I able to make changes during my repair process?

Perhaps you’d like your bumpers replaced by bullbars during the repair process. This is an opportune time to get it done. We can definitely help with that. Please note, you’d need to cover any extra costs, as your insurer would pay only for the originally quoted vehicle damage.

Can I get a hire car?

Please contact your insurer or check your insurance policy. Comprehensive policy holders who are not at fault, often get hire car cover for the duration of the repair process. If you are not at fault and don’t have hire car cover on your policy, it may possible to get a hire vehicle through the other party’s insurer.

How long will my repairs take?

This depends on your insurer’s claim process. Our estimator will be able to give you an approximate timeframe for the repairs, once approved by your insurer. Please note that parts supply is not under our control but know that our position in the queue enjoys the benefit of 50+ years in the business. If we suspect it will be an issue, we can check, at the time of quoting, on the availability of parts. Once your parts arrive, the next step is to quickly reschedule your car in for the work.

Do you providing towing services?

We have specialised towing contractors working alongside our business. Contact our friendly staff for more information regarding your towing needs.

Can you organise towing?

Yes, call our staff today to have towing arranged for you.

Can you organise a quote for our insurance?

Yes, come into our new workshop today to organise a free quote.

Am I able to have work done as well as my insurance claim?

Yes. If you require a quote for private repairs, please let us know at the time of your quote. We would provide you with the quote and the work could be done along with the other repairs.

Do I need to book in for a quote?

Yes. Our quoting hours are half hour slots, from 8am–12 noon, then 1pm–4.30pm.

Do you provide free quoting?

Yes. Please call us to organise a suitable appointment time. There is no off-site quoting.