Fantastic; Furniture Geelong Furniture Pty Ltd

Like Taylor, I also will never go Fantastic Furniture ever again. Firstly, the sofa I received was damaged (marks, material coming out and the sofa bed pull was also ripped off). When I called to ask for a replacement, the person on the phone wasn't helpful at all which led to us going in in person. When we did, we weren't taken seriously until we showed photos to a manager who only then agreed we should receive a placement. We also asked for the ottoman we purchased to be refurbished and we told that wasn't possible. Further, it took three months for the sofa to be replaced.



We had also ordered a dining table and chairs. The chairs all wobble and the table has two marks and a chunk missing from one of it's corners.



Couldn't recommend this business to anyone.

I simply refuse to purchase from you ever again. One week ago I purchased a dining table set from you which i absolutely loved. I went through all the trouble of setting it up only to find that there was a massive crack on the top of the table. Naturally, I called up the store and asked for a replacement to be sent. First of all, the kid I spoke with had absolutely no idea what he was doing, though after a while he was finally able to confirm that a replacement would be sent to me in two days. However he was unable to tell me when the delivery would arrive on the day. Seeing as I work, i needed to know what time it would arrive to let them in the house. Luckily his manager called me back the day and confirmed the time so i was able to organise someone to be at the house. Now, on Tuesday the replacement one was delivered on time, however, the replacement table had the exactly same crack almost in the exact same place!!! I am absolutely furious with the service provided by them. When i originally called for a replacement I asked if they could deliver it fully essembled like they can do with their other furniture, but i was told according to their policies, they can't deliver beds and tables fully essembled. It does sound reasonable but also absolutely ridiculous at the same time. I mean, they can deliver damaged goods TWICE but not an essembled small table? I would definitely NOT recommend this store if you're purchasing anything bigger then a small table. I most definitely will not be walking through those doors again.