Jeff Wignall Ford Daihatsu and Kia

The absolute worst service centre and dealership on the peninsula!! 2 years to fix a problem, initially took my car, that I had purchased from their dealership in and told them to check the shocks, no they told me, not the shocks, it's banging and glanging away every time I picked the car up from them. I rang and told them and brought it back a number of times, no good. This time they had the car for over two weeks, it was the ball joint, the CV and still with it banging and clanging after my husband made them take it for a test drive, they finally agreed, it was the shocker. So $3,700+ out of pocket, no courtesy car, no explanation they wanted us to pay by credit card to take the car, we offered to pay directly by direct deposit and fax them the remit, no good they said. I need the car to take my children to school, what did they think I was going to do, skip town, not pay?? I'm not that sort of person. The service staff were arrogant, and unhelpful, the mechanics should not even be touching cars, let alone sloppily fixing them. If I could unrate them, I would, I have never met a more unexperienced work crew in my life, and I run a business myself, if I treated my customers like they treat theirs I would be out of business. I'm disgusted.