Shiels Jewellers

WARNING! DO NOT BUY ONLINE FROM SHIELS!!

I purchased an anniversary present online from Shiels Wednesday of last week. I even called to speak to a consultant before making the purchase to discuss the purchase.

After one week I heard nothing, so I called to follow up & was promised a call back. I didn't get one, so the next day, I followed up again.

Finally, I was told that someone else sold the item I bought & there was no other one available. What would've happened if I didn't follow up?

As if that wasn't bad enough, I was then offered a lab grown diamond in place of the natural diamond product I purchased!! I offered other suggestions but was met with a rigid response, so I asked to speak to the online manager to work through a solution. She didn't even have the care to manage a phone call to resolve the situation. Just a throw away email a day & a half later.

Now, nearly 10 days after my purchase, I receive an email advising that I'll get a refund.. which will take up to another 10 days. That's nearly 3 weeks before I can shop for an alternative, which means I will likely run out of time & have no present for a milestone anniversary.

Thanks for turning a moment of celebration into a moment of stress Shiels!! Clearly we have different ideas of what "the leading jewellery retailer in Australia" means.

2 staff on and completely ignored even though not another person in the store

They Dont Call Back After An Enquiry, As they said they would, Even After I Called Them, Im still waiting, my time is just as important as theirs