Pro-Active Strata Management

My car was broken into while visiting my partner who is a resident at a property managed by this business, and even though I have presented the organisation with the police report, no further action was taken to improve security. Now without informing the residents vehicles in visitor parking are being clamped if they are parked there for more than 6 hours. I arrived at my partners house at 10:30 at night and by the time I come out in the morning my vehicle has been clamped by AUTO CLAMP at 8:03am. AUTO CLAMP will not remove the clamps without payment (and argumentative staff), PRO-ACTIVE STRATA will not speak to anyone other than owners. Fortunately the property manager is very responsive, but still TWO DAYS later and the clamps are still on many vehicles. This property has a large volume of rental accommodation made available under the National Rental Affordability Scheme (NRAS) for low income earners. Unfortunately, the amendment to legislation has not yet passed, despite it being inevitable (Road Traffic Amendment (Immobilisation, Towing and Detention of Vehicles) Bill 2020). Pro-active Strata refuse to engage in the matter.

If you want to pay big bills and get poor service and communication when issues arise and you try to work with them to resolve, than go with this company. If you want a happy life, avoid them!