Gallery
- ABN
- 81 164 532 913
- Category
Reviews
12/15/2014
This was one of the worst restaurants service I have ever experienced. I went there with my family, We had to wait some time to order our food as there was only 2 waiters. The restaurant was only 1/3 full. Once the waiter finally came we ordered 2 starters, 3 mains, and 3 drinks the waiter repeated our order back to us and then went to serve the next customer. The counter is easily visible from all seats in the restaurant, I saw that 1 of our mains was ready and sitting on the counter for some time, the waiter then proceed to serve our drinks and 5 min later server 1 of the main dishes, by this time the meal was cold. The 2nd main disk arrived another 5min later. After 30min we had not receive our 3rd main disk or any of our starters. When then walked up to the counter to check if the main was coming, the waiter checked the order and said give him 5min. After about 10min 1 of our starter came out "roti and satay sauce" which had a ridicules amount of oil in the sauce. After another 5min our 2nd starter came out. At this point we had already finished 2 of 3 main dishes and the 3rd was no were to be seen. After 15min we finished the 2 starters and asked about the 3rd main. The waiters then said we didn't order a 3rd main and we would have to re-order it (despite saying our order back to us Nemours times earlier). We then ordered it and they said 5min. After 10min we decided to leave. The waiter then said it was better to just cancel the order anyway (probably meaning that they didn't even start to cook it). We asked to speak to the manager but they said there was no manager today. I am pretty new to Melbourne but I am pretty sure its illegal to run a restaurant that serves alcohol with no manager? In any case they waiters did not offer any sort of apology and were extremely un friendly. This was the worst restaurant experience I have ever had. We paid our bill and left without getting our last dish.