Motorcycle Accessories Supermarket Pty Ltd

Recently bought a National Cycle screen from online store and when it arrived there was a problem with the fitting kit. Staff went out of their way to help and resolved the issue entirely to my satisfaction. Special thanks to Marie.

The staff refused our right to a replacement or refund on a faulty product we had bought 3 weeks ago and only used twice. Staff member was very rude and stated that he didn’t care what our rights were.

After buying a high end helmet ($1500) about 6 months ago, had an issue with the visor sealing, no problem, it happens.

Took the helmet back, was told it needed to go to the distributor for service, would be a couple of weeks. After 2 weeks, went back in and was told the distributors rep had the helmet and was not returning text or email. Told the same after 3 weeks.

I called the distributor who spoke to their rep and he had not even been given the helmet yet.

The distributor was brilliant, express freight both ways paid for and it was returned to me, via another store.

I DRAW THE LINE AT BLATANT LIES !!!!

I bought from MCAS on many occasions, every purchase was unsatisfactory.

I had to call them on multiple occasions to understand where my order was and wait weeks to see shipped items that they had in stock.

The reason for this review is related to my last experience.

I`ve called MCAS in Auburn to check if they had in stock, in the shop, a specific article (Dainese Scout 2 Gloves). They confirmed that they had it in stock and I agreed to go to the shop for the pick-up.

After spending 45 minutes in the traffic and arrived in the store, MCAS staff told me that the item is in stock in the system but they don`t know where in the shop, inviting me to have a look (9.00 am - shop empty). After 20 minutes, begging for some help given the mess in the area where the gloves are exposed, they simply told me that the item is probably not available.

Don`t get me wrong, it can happen, but if I link this experience to the previous ones is easy to understand when I think to MCAS is simple to associate the idea of "Incompetence and time-wasters".

I will never buy again from them I will recommend doing so to all my friends... just avoid them.

I bought a helmet from the Sydney store online and everything about there service was excellent from the speed of delivery to the after purchase support. They were quick at responding to emails from me, the manufacturer of the helmet and relaying back to me. 10/10 and would love to do business with them again.

The staff are very accomodating, Ms Sinead Mackay Spares, assisted us during our first visit to MCAS last Aug. 24, 2017, Im so glad and looking forward for a business partner in the future.

extremely good customer service and go above and beyond to ensure your happy cant rate high enouph

Been told by friends that mca is getting slack in stocking and service. but came to see for myself today. 7 people behind the counter chatting but no one to help there customers. Now an ex customer..

Absolute rubbish of a place. Rude and unfriendy staff. Basically bought a jacket and went for an exchange a day after because it was the wrong fit. Id called in to make sure they will exchange it before going instore.(had tags and receipt) They refused to exchange for a larger size because they said it was already worn.(literally worn for 5 minutes around the street to test). When i said id called in earlier and was approved of an exchange they were very rude and said too bad it was worn (which i explained on the phone). I just got my L s and was planning to buy all my bike gear from them but no more. Will never be going back. Avoid this place like the plague or you'll be disappointed. Absolute garbage service.

Love this place. Staff is always very helpful and competitively priced