Californian Smash Repairs

Shocking, absolutely shocking service. Car put in on the 31st August; we were told it would take 2-3 weeks to be completed as everything was ready to go. Called back on 21st September, 3 weeks later; told they had only just NOW received the parts and it would be another week tops. Called back today, 28th September, to be told it won't even be looked at until the 10th October. Was told we would receivea vall back after it was looked into. Didn't receive on and had to call back. Told that the original parts were damaged when they opened them so they had to reorder the parts; car is currently in the paint shop and there is nothing they can do. Advised we will be without a car for six weeks and our life is on hol, the 'lovely' gentleman advises "these things happen", and hangs up.

Disgusting customer service. We were not updated once during this process. Had they checked their parts before taking the car in they could've ordered in new parts and I keep my car for longer, instead I am left for six weeks without a car, wasting more money in order to take public transport everywhere.

AVOID AT ALL COSTS! Do not recommend. I will be advising my insurer to change providers.