Smile Elephant Thai Restaurant

Act badly to delivery person. Highly not recommended!

My husband and 2 children were visiting my family and were on our way back to Victoria the following morning. Made a reservation for 12. Had a table of 9 ready for us when we walked in. Took 10 minutes to be acknowledged, once I called a waitress over to get the additional seats. Once we were all able to sit down, it was half an hour before we ordered after trying to gain attention for some time. We had 3 young children with us and waited an hour and a half for our meals. We had entrees and kids meals to come out first, but as we had tickets to an 8:00 pm event, at 7:30 I had said we needed to leave and asked where our food was. The wait time was not communicated to us, we weren't asked for drinks while waiting for our food and when it was questioned the other waitress has said the other waitress put the main meals docket in front of the entree docket. But we hadn't received any food at all. Food came out spontaneously. My husband had received his entree and main before my our children got anything and when I was informing of all the things that had gone wrong, I was completely shut down by the waitress. She didn't want to hear anything I had to say. All it would have taken to begin with was communication! Never again. I can't comment on the food because at 7:45 pm I still had not received anything so I had to leave. Her compensation to use was to take 10% off. Well no, I won't pay for what I haven't received! The service was disgusting.