Bedshed Beckenham

I had a problem with my Q/S Bed, & Side Tables. There was a bit of miscommunication at the start, but then Sean was very helpful. The original bedroom suite was discontinued, So they swapped over the Bed & Side Tables over to different one. Sean & Scott Delivered the New Bed, & side tables & errected it for me.Thank you so much Sean and Scott.

I recently bought my bedroom suite with Bed shed Beckenham. Originally priced at $3000 I paid with cash no lay buy no credit.



Now here comes the unfortunate bits quality of products outstanding how ever customer service with the Beckenham team is really bad.



Once paid was then told the only thing they’re waiting for is the mattress that would be in on any day I was happy with that initially how ever any day turned into 3 weeks without any calls for updates I had to ring in about 3 x to get a update through those 3 weeks.



We reached delivery day at 3 weeks was very happy! How ever the delivery truck broke down it was suppose to be delivered at the time of 8am - 11am it was 1pm I rang it and they only notified me once I rang the Beckenham office they said wait until 3pm waited expecting delivery (by this time I had been waiting at home for it before going out anywhere) nothing arrived I rang back it was being loaded on to the truck HOW EVER they had damaged the tall boy - notified its going to be a week later delivery.





All good rang back 2 weeks later said I am waiting for a tall boy asking for when it’s ready response “I am a causal I don’t know what you’re talking about my manager is in the warehouse I’ll get him to call you.” No call back.



Rang again the next day phones were engaged no answers at all. Rang again the next day all good go through and now the store manager had said 8 WEEKS until the tall boy would be here. We said you said 1 week he accused us of lying (not sure why we would lie in this case) and then he said 8 WEEKS on the phone. He also tried to indicate that he made all the calls to us in the “communication process.” We hadn’t got any calls from bedshed only the one when the delivery was ready to be set up which had been a follow up from my call that morning.



$3000 down 7 weeks later bed and side tables but no tall boy which is just sad really especially how much has been paid.



You have big big problems at this shop and I’d advise a follow up in this area. As this shop is lacking I wouldn’t shop here again and I wouldn’t recommend anyone.



Felt disrespected and to have paid that much money and to be perpetrated as lying about how long things would take is outrageous.



I hope this reaches the right person for further improvement