General Trades

i've used this guys twice. I'm a moron!

Both times I feel I had the 'hard sell' put on me. the first time I agreed to having my whole pipes replaced and paid $6000. I was told to be quick, they had an excavator availble for the next day, if I waited I would miss out, I was getting a great deal etc etc.

This time when I had another drain blocked I applied for the $99 clearing fee but prepared in advance that if it was going to be require more work I would get quotes etc.

What happened is this:
- firstly I get a call saying that to access the pipe the whole toilet needs to be removed and then replaced. They quote me $670 for a new toilet, replacement etc and ok I agree. Seems pricey but reasonable.

- then after taking off the toilet they say actually there is a crack in the pipe and to fix will be $1900 but we can do it for you for $1500 ex GST.

- I come take a look (it's small and near the surface, it isn't that serious a job). I get a lot of "we could do it today but if you hesitate it may not be until Friday etc". Also, we'll halve the price of having the toilet replaced.

At this stage I think that I want to get other quotes. I can't just accept this without thinking it over. I get told "well, if you don't want to book us right this very second, you now need to pay me a $370 'call out fee'! What?! when did the $99 drain clearing become a $370 call out fee and no drain unblocked?!

I ended up finding another tradie to do it, that same day, with a slightly different method and it cost $400.

These guys 'deploy' marketing tactics on their customers to get a hard sell and suspect that very few people ever get just a bill of $99.

don't use them! They will mess with your pipes and your MIND! ;)