Exotique Tile Traders

This business ruined my brand new bathroom/toilet and cost me $800 to fix what they deliberately did, to mismatch the grout and tiles. I was a repeat customer who already spent a few thousand dollars in this store. I ordered tiles for a bathroom and toilet to completely re tile both rooms. The day the tiles were to be picked up by the tiler, I rang the store spoke to the owner, and requested the grout to match my tiles. He did not inform me that the grout I requested was also Mocha, but the grout was actually a terracotta colour. I was treated with disrepect and verbal abuse by the owner and shop attendant, who showed me immeadiately when I went in what colour I should have asked for!!! They absolutely refused to sort this out and put the correct bag of grout on the counter for me to deal with this mess. My new bathroom has Mocha tiles and TERRACOTTA grout. $800 later it is fixed at my expense. I cancelled my next order for another area of the house, and took my business elsewhere! Will never use or recommend this business. Would give them a NO star rating for customer service!!