McDonald's Australia Ltd

Macdonalds Calamvale. I'm absolutely disgusted and appalled that there was blood on my sons cup lid. It was not strawberry topping or sauce. My poor son drank from the cup and I sincerely hope your staff member has no infectious disease like hep c or hiv. Totally despicable.

Where to start.



Shockingly disappointing.



Numerous issues that reflect a severe lack of responsibility and professionalism in how this location is run.



1. Staff Member on His Phone While Handling Food

One of the most concerning aspects was seeing a young man making burgers while frequently using his phone. The complete disregard for basic food safety and hygiene was crazy. Watching him alternate between phone use and food preparation with no care in the world for hand washing was unacceptable. Such careless behavior is not only unprofessional but a clear health risk.



2. Incompetent Management Response

I raised my concerns with a staff leader named "Kiome?" who claimed to be the staff manager? When I asked if she was in charge, she seemed genuinely unsure!' and stated that this wasn’t her regular store, adding that some staff were in training. Her response indicated a complete lack of accountability, and she seemed unable or unwilling to address any of the the issues I spoke with her about. Kiome mentioned that her boss, Hayley—who I assume is the owner—only visits occasionally.



The lack of consistent management presence is evident in the poor condition of the restaurant.



3. Unclean Tables Throughout the Dining Area

Every table inside the restaurant was dirty, making it impossible to find a clean place to sit. Chips cups and sticky surfaces were everywhere and my boys and I had to resort to cleaning my own table with napkins just to make it usable.



This level of neglect in a dining area is uncalled for, particularly for a franchise and the owner that should uphold basic cleanliness.



4. Unprofessional Staff Behavior

The staff seemed to be disengaged, standing around and laughing amongst themselves rather than attending to customers or maintaining the restaurant. Their lack of attention was incredibly frustrating, especially given the state of the dining area. There was no sense of urgency or professionalism, and it was clear that customer satisfaction was not a priority.



5. Cockroach at Front Reception

As if the experience couldn’t get worse, a customer beside me killed a cockroach at the front reception. This was both disturbing and a serious health concern. Such a sight at the entrance raises many basic questions.



I would not recommend visiting this location - period.



If the owner is reading this feel free to respond with a contact email and Ill happily provide you with the time and date so you can review it for yourself.



David

Total bunch of idiots, dont listen to one word when an order is placed, this is about the 100th time.. NO pickles..NO onions.. sooo hard, i go in to get a replacement meal this time and they give me the same thing i came back to change.. ( TWICE) on the one meal..great