Easyauto123.com.au

I put a deposit down to hold a vehicle as I could get into the yard for a couple of day. Then looked the vehicle and it wasn’t for me. Signed a release of my deposit and they told me I would have my money back within 2-3working days. Now 5weeks later and numerous phone call and giving them my details. No money even a phone call back when told some one would call me straight back once money transfer. Would not recommend, employees could care I was there to buy a vehicle or bother looking at my trade in. So went to Westside was much friendlier and got a great deal on the trade in.

I recently had a HORRIBLE experience with them. Lots of lies and inconsistencies. I was first told on Sunday, 15th August to go test drive and pick up my car on Tuesday, 17th August. Arrived there on the time I was booked for but the car was not even in. I was told to go and come back tomorrow, that the car should have arrived by the next day, Wednesday. So, I stepped out and had to go rent a car as I had sold my old car Monday evening. On Wednesday evening , I got a call and a message from the sales guy saying that he thinks the car should be available by next week Monday. Unfortunately by this evening time, I had just called the car hire company to extend my time to cover the weekend (I work mostly weekends). So as he offered to give me one of their cars to drive around until mine arrived , I told him it was too late as I had already called the “car hire company “ to extend my renting out to Monday because I needed the car for the weekend mostly.



So on Monday, I give a call earlier in the afternoon or late morning, and spoke to a guy who said the sales guy I was asking of had just stepped out to get morning tea or a snack but he would let him know when he gets back. I asked that all I wanted to know is if my car had arrived so that I come pick it up. He said he doesn’t know but the sales guy would know about it. After about two hours later, I did not get a call back. So I called again. This time I spoke to someone else on the phone who said that the particular sales guy was showing a customer some cars and he would inform him so that he calls me back ASAP. Still no calls. So after 4pm , I made the third call. This time I spoke to the first guy I spoke to earlier on during the day who stated that he had actually spoken to the sales guy and was surprised he had not called me back. So I wasn’t happy and kept asking that all I want to know is has my car arrived or not? I was given the impression that it was on its way to Perth and I had a deposited a small amount to ensure that when it arrived, I would be the one to drive it first.



At this point, I decided to contact the finance guy I had already concluded with since last week, just waiting to see my car and sign the contract. He then said he was going to speak to his manager and transfer the phone to the sales guy.



The sales guy finally got transferred to the phone while I was on hold. The sales guy now told me that no one had told him all day that I called, otherwise he would have called me back (definitely a lie). So I told him, even if they didn’t , he should have contacted me by now regarding the car as I was meant to come pick it up today (Monday). By this time , it was about 4:30pm or some minutes to 5pm. The sales guy then told me that the car was not here as it was with the mechanic. I was surprised by this and said but this isn’t the story he told me last week? Then I asked what was wrong with the car that it was with the mechanic. This sales guy told me it was loaned to the mechanic. I was like what? He then stressed and insisted that it was a normal thing. They loan cars to mechanic sometimes. I was like that doesn’t sound right. That sounds dodgy and I wasn’t comfortable with how this whole thing is going. Then he said it was true and if I didn’t believe him and I didn’t want the car again I can get my money back. He was so rude. Honestly, I felt like I was the one who should be upset, yet I wasn’t the one flipping or wagging my tongue around. I simply said, “ok then, goodbye”. And ended the call. I am really hoping they record their official calls. It would be nice to know that the company could get access to that call and actually listen to it.



Anyways, few minutes later I told the finance guy that I wanted to pull out and would prefer buying from another dealership . Later on, I get a call from their manager who told me that my car had an oil leakage issue and that’s why it had been at the mechanic and should re