Thrifty Car Rental

Been a very long time loyal customer of Thrifty globally & of the opinion that Thrifty was a reliable company with the customers trust and best interests at heart. My recent experience changed my opinion & I write to share my experience with customers who might find themselves in similar situation.

I incurred some minor damages mainly scratches to a rental vehicle in a poorly-lit car park. Thrifty charged Single Vehicle Accident & Excesses upfront on my credit card upfront. I requested for a few quotes on damage claim estimates and for them to notify /agree on costs before proceeding with repairs.

After several calls & a week or so later, they informed that repairs completed and the remaining of the money will be credited via credit card. I requested clarifications on Thriftys SOP and procedures, and what were done to safe-guard the customer best interests in ensuring the most cost effective repairs to minimize costs for customer. I also asked for evidence from Thrifty to show their claims for demurrage or loss of rental income during repairs. Fine if they can show that all the similar vehicles were fully rented & loss of income was incurred, otherwise it would appear that Thrifty was profiteering from the customer on an unfortunate incident. The rental rate charged by Thrifty for demurrage was also higher than the contracted or rented rate agreed.

Thriftys staff was reluctant to provide satisfactory written evidence of the above only offering to speak verbally to the customer specific queries. They were also not willing to consider an amicable solution given they had not procured prior agreement on damage costs estimates or comparable quotes to show the repairs would be done cost effectively or the reasonableness of damage costs estimates, and finally the evidence of loss of income in demurrage.

I am sadly disappointed in how Thrifty has treated its customers in such matters. CUSTOMERS BEWARE!!

Thrifty gave me the most competitive quote for two three ton trucks to move house. They also supplied the trolleys.

The trucks were there as promised when we picked them up, they gave us some quick tips on driving them and the return process was painless.

Trucks were also clean. Good service Thrifty.