Cranbourne Auto Electrical & Mechanical

Did a booking to replace starter motor via phone on Wednesday, 15th Feb 22 at 8 am.



I could not call and confirm the booking on the day prior for lack of time. I called Cranbourne auto electrical on the day at around 8:15 am to confirm if they had the part and if I could bring the vehicle in ASAP and the business owner confirmed yes. So I called the tow truck who picked the car up at 9:30 am. Reached there at 10 am. I spoke to the owner (the rightmost person on the homepage) and he started my contact details. I started the conversation by saying I am sorry I was late, as I wanted to confirm the booking before calling the towing company. I told him if I got a confirmation via email or sms I would have come on time. And the owner replied saying, “are you telling me my staff are inefficient in not sending a written confirmation”, “I am not obliged to do that”. Then I replied by saying but that is what I experienced with other businesses. At this point something clicked in him and he said “it is my choice to take a job or not, you made me upset and so I have decided to not take your job anymore. I said, “I called before coming, I hired a towing truck after you said yes” But he replied “you made me upset and I have decided to not do your job”. I said I am sorry if I upset you, but this is not good business practice, I paid someone to bring my car here, after you said yes to this job over the phone. But he just kept reiterating that I made him upset. I asked him for a reason. He said he already told me and asked me to leave the premise. But I was still hopeful for a change of heart so stayed and tried to convince him. But then he started pushing me through the doorway and two staff members came to help him push me out. All I was trying to do by standing there was to try to reason to his humanity. To no avail, and when I spoke to the tow driver about what happened, the owner kept asking me to leave his premise.



I guess he was having a bad day, but that doesn’t mean he can take it out with his customers.



So this was my experience, I have been waiting for a tow truck pickup (2 hours and counting) while writing this review.



Moral: Get a written quote from this business, otherwise they might just their mind and we won’t be able to do anything about it.

Did a booking to replace starter motor via phone on Wednesday, 15th Feb 22 at 8 am.



I could not call and confirm the booking on the day prior for lack of time. I called Cranbourne auto electrical on the day at around 8:15 am to confirm if they had the part and if I could bring the vehicle in ASAP and the business owner confirmed yes. So I called the tow truck who picked the car up at 9:30 am. Reached there at 10 am. I spoke to the owner (the rightmost person on the homepage) and he started my contact details. I started the conversation by saying I am sorry I was late, as I wanted to confirm the booking before calling the towing company. I told him if I got a confirmation via email or sms I would have come on time. And the owner replied saying, “are you telling me my staff are inefficient in not sending a written confirmation”, “I am not obliged to do that”. Then I replied by saying but that is what I experienced with other businesses. At this point something clicked in him and he said “it is my choice to take a job or not, you made me upset and so I have decided to not take your job anymore. I said, “I called before coming, I hired a towing truck after you said yes” But he replied “you made me upset and I have decided to not do your job”. I said I am sorry if I upset you, but this is not good business practice, I paid someone to bring my car here, after you said yes to this job over the phone. But he just kept reiterating that I made him upset. I asked him for a reason. He said he already told me and asked me to leave the premise. But I was still hopeful for a change of heart so stayed and tried to convince him. But then he started pushing me through the doorway and two staff members came to help him push me out. All I was trying to do by standing there was to try to reason to his humanity. To no avail, and when I spoke to the tow driver about what happened, the owner kept asking me to leave his premise.



I guess he was having a bad day, but that doesn’t mean he can take it out with his customers.



So this was my experience, I have been waiting for a tow truck pickup (2 hours and counting) while writing this review.



Moral: Get a written quote from this business, otherwise they might just their mind and we won’t be able to do anything about it.



Page 1 of 9

Just came back from having battery replaced and the guys there went out of their way to help me.
Thanks guys for getting me to work on time.