Johnson Health Tech Australia

Customer service is basically just a chat assistant telling you everything you want to hear. I ordered a Horizon T202 treadmill from them and despite checking in with them beforehand that stock was available and it would ship within 48 hours and being assured that this would be the case, we only received the treadmill a full 2 weeks later.



Now, this doesn't sound so bad, but this was after multiple follow ups with live chat during which I was constantly assured it would ship within 48hrs (this every time I enquired anew), during which they blamed admin errors, during which at one point I was told it had actually shipped and the courier telling me a different story.



The courier provided far better service than Johnson did and they followed up with me and informed me that they received the item a full 3 days after Johnson claimed that it had shipped.



So when we finally received it I was beyond frustrated. Even following up after everything, I was basically told by the chat assistant: I can only relay what the team tells me. Which is fair, but is also a massive copout.



Somewhere someone is lying to someone, which leads to an incredibly frustrated customer. This was also not a cheap item, by any means.



But I guess, seeing as I was not a corporate customer of Johnson, my time doesn't mean as much. Also, "free shipping" apparently in their books means "you'll get it when you get it."



We specifically ordered directly through them to try and support businesses directly during these times, but boy did we regret that.



To cap this all off, I have lodged an official complaint with them regarding all this and have yet to hear back, 3 months down the line.



I can only hope this treadmill lasts forever and I don't have to try and get any after sales service out of them.