MTD Products Australia Pty Ltd

Have a Rover 21/42 that deck needs replacing. MTD says they have these fabricated ones in stock. Have been waiting many weeks for this to be shipped up to Brisbane to my dealer, yet nothing.



Had to buy a Cub cadet Enduro 24/46 because paddocks were getting too long and property was getting way out of hand that would take 3 months to cut back again unless I bought a second mower.



Un necessary 8k purchase because of the slack service.



This shouldn’t be necessary, meanwhile where my new Cub can’t get to, keeps growing past my knees, is setting me back at least 3 days of slashing instead of an hour mowing.



Maybe MTD needs to be billed for my time? Everyone’s time is precious, maybe the large companies need to realise that it’s not all about them. Maybe I’ll just give them the flick & buy another brand in future? Why stay loyal to someone who keeps kicking you?



MTD was supposed to get better after being bought by Stanley/ Black & Decker, but Australian customers are definitely not treated that way.

Terrible after sales service and would highly recommend avoiding

i bought a rover lawn king 21-42 from northern Mowers and AG in whitlesea. 2 days later i tried to mow my 6 inch to 12 inch front lawn and drive way. after 10 to 15 minutes the cutter belts started to slip and a huge amount of smoke erupted, i took it back to get it fixed, but the rude manager says there is nothing wrong with it. i am not going to start it again in case more damage will be done, i am so sorry i took my business to these unprofessional people.

I have been trying to get some information on a second hand ROVER ride on and have tried a number of times to send an e mail through their site and all I get is that they are having difficulties at the moment and please re-submit. Not good enough.

I have tried on #3 separate emails to get help from MTD in the unfortunate situation of having a new Troy Bilt Whipper TB575 cease up completely upon only the 3rd time of use. To date I have received no reply whatsoever. At present the Whipper is with a authorised Rover dealer in pieces as it was found to have some sort of a complete melt down to do with the pull rope starter and the clutch disinigrated. It would be great if indeed wise for MTD to rectify this situation by simply replacing the broken machine with a new one in its entierety. That is what good relations with customers is about. Not obvuscating by no response at all. I am Very sad that this has transpired thus far. The repairer / authorised Rover dealer said that they may??? ie MTD, decide to send a new motor. Seriously are you kidding me. Please get your act together MTD. I was looking forward to using the aforementioned whipper for years.