Sydney University Sports & Aquatic Centre

This feedback is specific to the Swim School. I hope this review will inform future students of the swim school to consider.
I go for evening lessons once a week after work. Unfortunately on Tue 21 Mar 17, there was extreme thunderstorms that striked Sydney. Commuters heading home in the rush hour were all affected. Trees uprooted, road accidents, flash floods, train stations shut - chaos. A journey that would normally take me 30min took me 1h15min. I made multiple calls to the school throughout my journey to tell them I was stuck on the road in gridlock and they told me to email to reschedule. I took their advice & emailed the school.
Unfortunately the reponses I have received from them are upsetting. They wrote back saying that they can only reschedule if I gave 72hr notice or provide a MC otherwise I have to pay to reschedule. I replied saying that there is absolutely no way to foresee or predict that the extreme weather is going to cause widespread havoc that evening. What I asked for was decency in considering that the abovementioned was out of my control. I did everything possible to call the school and even got my friend who was already there to let them know.
They further responded saying that i didn't give them "enough warning" & without 72hr notice, they couldn't offer my place to someone else who needs a makeup lesson (aka they lose $19.50). 72hr notice for the effects of weather that I can't predict?! What baffles me is that the policy accepts MCs if someone fall sick that day but not other unforeseen uncontrollable acts of God. Makes me wonder if we'll be treated similarly should a student met other unforeseen circumstances/emergencies.
I emphasise the issue here is not the rescheduling fee but the principle behind it. Disappointed as this swimschool is part of & represents the prestigious Education institution, Sydney Uni that endeavours to produce successful students & NOT intimidate them to succumb to the centre's "Profit&Loss" driven goals. Shame.