Blue Taxi Company

I cant get over how quickly the car gets here after booking it on the app to go to work. seriously you get a message and the car is practically at your door ? you need to warn people of how quickly it gets there was not prepared for that!

I got a text, email and car within minutes of each other? go blue taxi darwin

I downloaded the app on my iPhone inputted my own booking, located the nearest car to my pick up only 10 minutes away. I got both a text and email on approach. I knew which car number to look out for very efficient. I even got the NEW station wagon for all my luggage to the airport thank you 13taxi for having a section for additional information where I requested the driver drive to the end of my driveway where I could see him. I knew I could count on you guys. Paid via pay pass tap and go ! AND YES I saved this as my favourite for next airport trip. Thank you 13taxi I knew I could count on you !

Rudest driver i have ever experienced not only in australia, but the world. He was swearing about how much he hates his job and was driving like a maniac. The toyota camry hybrid was trashed and filthy and the boot wouldnt open so i had to cary my luggage in the back seat to the airport from Berrimah. Its experiences like this that makes me think why Uber is not avail yet. Taxi industry DONT WHINGE when Uber comes as this experience was worst than 3rd world and ive been in 3rd world countries where the taxi experience was better.

I took a taxi from this company from the airport to my house. It was almost midnight and I was eager to get home so I didn't carefully count my change before exiting the taxi. As he was driving away, I realized that I was short changed a five dollar bill, but it was too late. I called the company straight away and had a difficult time communicating with the lady who took my call. She had a kind voice and gave me good advice to "always count my change before exiting" but honestly that's something my mother should tell me, not a customer service representative. There was no offer to refund the money. I was a single girl traveling alone, late at night and I felt taken advantage of.

I called this company and requested a maxi taxi with a hydraulic lift to transport my disabled elderly father. The Call Centre operator took my booking and I received a text letting me know that taxi 257 was approaching my pick up address. Ten minutes later I received a text from taxi 346 with the same message. The second taxi did turn up 10 mins after I received his text. He was in a station wagon. I told him that I needed a Maxi taxi and asjed him if he would please call the office and request one to be sent to me. He wound up the window and made a call. He then gave me a thumbs up and drove off. After waiting patiently for another 10 mins I called the number again and asked when my taxi was artiving. The employee was rude, arrogant and disinterested in my request. She told me that the company don't have Maxi taxis and when I asked why the previous female had told me that they did have disabled Maxi taxis, she replied that she knew nothing about that. I asked if she knew the name of the taxi company that did cater for disabled passengers and she told me that she didn't knkw the name of any other taxi companies in Darwin. This is totally unacceptable and management needs to be aware of the image being portrayed by their call centre staff. I am not impressed. Fortunately Darwin Radio Taxis came to my rescue and they were extremely professional. I will be discussing my treatment by Blue Taxis with the media soon.