Floorworld Devonport

10 Dec 2024



We had a very frustrating and disappointing experience with the owner (Richard) of FloorWorld Devonport in Tasmania Aus.

We purchased our Floating Flooring from FloorWorld Devonport. They come to our place and did the measurement themselves plus they added extra 5% that we paid for.

After the flooring was done, we had 3 unopened boxes left. We took the boxes back to get a refund but they didn't want to know about it.!!

Richard the owner told us that they will not take anything back...the whole thing didn't make any sense and it was very frustrating experiance talking to Richard, as he was very rude to us and he didn't want to know about it at all, eventhough they did the measurement themselves and he didn't want to take any responsibility about their miscalculations.

Just "Be Aware" when doing business with 'FloorWorld Devonport'.! Make sure you double check "their" measurements!! Specially when purchasing 'floating floor'!!! because if you have any extra unopened box or boxes, they will not refund anything even if they do the measurement themselves. We tried to talk to Richard the owner, but his rude and aggressive attitude proved to us that he doesn't know anything about acustomer service.!!! All in all we were very disappointed with him.



We regret that we didn't buy that product from Wyllie's tiles Devonport for much better price, always willing to help.



Date of experience: 10 December 2024

"Be Aware" when doing business with 'FloorWorld Devonport'.! Make sure you double check "their" measurements!! Specially when purchasing 'floating floor'!!! because if you have any extra unopened box or boxes extra, they will not refund anything even if they have done the measurement themselves. We tried to talk to Richard but his rude and aggressive attitude proved to us that this person knows zero customer service.!!! All in all we were very disappointed with Richard, and that we bought our chosen product from "FloorWorld Devonport".

We have dealt with Simon's carpet and Wyllie tiles many times in the past anyway also recently and we never had this experience.!