Slocum Floorcoverings

Purchased timber flooring from Slocum. The timber installation was a nightmare from start to finish. The floor levelling left the timber dipping in places causing creaking noises. They returned to fill the dips, but unfortunately they overfilled one of the dips resulting in a 'speed hump', which made the creaking worse. In addition, they chipped the bottom of our new kitchen cabinetry which they had to pay to have repaired. They returned again and sanded the hump, but not enough to fix the issue. They sent a rep from the timber company who advised the floor levels are not to spec. & that the floor boards that have now been lifted 3 times may need to be replaced. The timber company rep advised they had stock which they could provide Slocum. Slocum returned yet again and advised that many of the boards provided by the timber company were defective, and the wrong size. After much debate they agreed to lift the boards (for the 4th time) to get the levelling right, and to apply additional wax (supplied by me) to the board edges. Throughout the discussions I never heard an apology from one of the Slocum owners in attendance, even after I explained all the effort involved on our behalf each time they lifted the flooring ie. empty & move furniture, remove kick boards from new kitchen, remove dishwasher, cover furniture with drop sheets to protect from dust. Unfortunately I had introduced a friend to Slocum at the start of the process, & they too met with the same outcome, an uneven creaking timber floor. Issue still not resolved.

Really happy with my experience dealing with Slocums staff. They were able to help me out last minute with some carpet repairs. Really nice warm and friendly staff and genuine advice you don't get from big business' highly recommend.

Please do not use them!! Absolutely unreliable, can't be bothered to follow up problems, never answer your calls. I rate them 5 out of 5 - worst.

I have had good advice on my flooring needs and staff at slocum are frendley and profinal.highly recommed

Very poor service back up. Insufficient information at or before order. Carpet manufacturer saved the day with after sales advice and service. Slocums proved incapable of solving our problem. Indeed, after one heated conversation on site, their manager swore at us and drove off. Could not possibly recommend them.